We do not charge any booking fees or transaction fees for the tickets you sell, just a flat monthly fee based on your usage. See our pricing page for more details. Prices are exclusive of VAT.
The only other costs you can expect to incur are PayPal transaction fees (see here for more details), and SMS tokens if you wisth to send SMS e-tickets at 9 pence each.
After your free trial is over, we will contact you to see which package you would like to go for. Payment is made online using a credit or debit card.
You can link to your ticket listing page using your buytickets.at/ box office link. Just put this link in an obvious place on your website and your cusomters will be able to buy tickets.
To customise the process to fit with your website you can update the colours, logos, and fonts from the Settings menu in the control panel. We can also customise the ticket pages for you so they look exactly like your website; please contact us to arrange this.
Most likely, yes. The Ticket Tailor is here to help tailor the system to work for you. Additional setup charges may apply.
On completing an order, the customer is sent their e-ticket code by email, and optionally SMS. The codes are 6 digits long and therefore easy to write down or remember. Each e-ticket code is added to your doorlist along with the customer name, postcode and the tickets they have ordered. On arrival at the event, the customer should provide their e-ticket code and you can verify their name and postcode asking for identification if necessary. If the customer has forgotten their code, you can look it up by their name from an alphabetical list on your doorlist.
Before your event you should print out your doorlist which lists all e-ticket codes alongside customer names, postcodes, and tickets ordered. On arraival at the event, the customer should provide their e-ticket code and you can verify their name and postcode asking for identification if necessary. If the customer has forgotten their code, you can look it up by their name from an alphabetical list on your doorlist.
Find the order in the control panel by clicking through "Events" > "Your Event" > "Orders" > "The Order". Click the "Cancel this order" button. It will then ask you for a reason where you should describe why the order has been cancelled. A cancellation message which includes your reason is then sent to the customer.
If you haven't got a business or merchant account with PayPal you should set one up here: https://www.paypal.com/uk/mrb/pal=FWWSKATNUBZLL. We would advise that you run through the verification checks with PayPal including email verification and bank verification as this will increase your payment limits with PayPal.
When adding or editing your event, add your PayPal email to "Customer payment method". You only need to do this once, and for all future events you will be able to select your PayPal account from the drop down that appears.
Yes. Please contact us with details of the discounts you wish to offer. Once we have set them up you will be able to apply them to any events you wish without our help.
First of all you need a Facebook Page. It doesn't work with user profiles or groups, so it needs to be a page.
Go to "Promotional Tools" in your control panel, click Add tickets to your Facbook page and follow the steps.
Yes, you can offer as many different ticket types as you wish. You can set different names, descriptions, quantities and prices for each ticket. To manage your tickets for an event, navigate to that event from your control panel, click "Edit details" and see the section called "Tickets". As well as adding and editing tickets you can also re-order tickets using drag and drop.
Please contact us with how many you would like credited to your account. Credits cost 9p each with discounts available for bulk orders over 1,000.
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