With Ticket Tailor, you are in total control of your orders and we provide all the tools for you to manage them effectively.

Ticket sales summary

The ticket sales summary is an easy way to keep track of ticket sales.  It gives you a summary of the overall ticket sales and shows you how your different ticket types are selling each day.

 

Order overview

Under the ‘Events’ tab, click the ‘Orders’ tab on the right hand side.

 

On this screen, you will see all the orders that have been made for your event.  You can also search for customer names, add new orders, export your doorlist and export your customer data.

 

By default this lists all the completed orders.  To filter the list and see Cancelled orders, use the drop down at the top right as shown in the screenshot below.

Viewing order details

To view details of all orders made for your event click on any of the orders to see details of the purchase, including the payment method, customer address and customer email.

 

You can also resend the order email or SMS to the customer, edit the customer details or cancel the order. For more information on how to do these things, see the items below.

Edit order details

To edit the details of an order navigate to the order and click ‘Edit order details’.

 

Edit the details you wish to change and click ‘Next’.

 

Resend order email / SMS

If you need to, you can resend any order confirmation by email or SMS.

To do this, navigate to the order and click ‘Resend order email’ or ‘Resend order SMS’.

 

Cancelling an order

Navigate to the order you wish to cancel, and then click ‘Cancel this order’.

 

Enter the reason for cancellation and click ‘Cancel this order’.

 

Once clicked, the order will be cancelled and the customer will be sent a cancellation email to notify them their order is no longer valid.  The cancellation reason will be be included in this email.