PSD2 (SCA) compliant ticketing


You may have heard about PSD2, a new EU regulation coming in to force later this year. It’s designed to reduce fraud and make payments more secure through Strong Customer Authentication (SCA). It comes in to force on September 14th 2019 and banks will decline payments that are not compliant.

The good news is you don’t need to do anything. We have been working with Stripe and PayPal to ensure that event organisers who use Ticket Tailor to sell tickets online don’t need to take any extra steps. We have just released a new update that does everything necessary to ensure our platform is compliant.

What’s changing?

SCA requires certain payments to be authenticated by at least two of the following:

  • Something the customer knows, e.g. a password or PIN,

  • Something the customer has, e.g. their bank card, or

  • Something the customer is, e.g. using a fingerprint or face recognition.

You may have seen this around the web with 3D secure. So, if you are in the EU, your customers may need to jump through an extra hoop for their payment to go through.

There are exceptions where it’s not required, for example if the payment is below €30.

What’s the benefit?

This regulation has been introduced to reduce fraud so you are likely to see a reduction in fraud and/or chargebacks.