The wait is over...waitlist is here!

The wait is over...waitlist is here!

We are excited to announce that the new waitlist feature is now live! You will now be able to activate a waitlist for your events from the admin panel. This feature can be useful for gathering contact information for prospective buyers before your event goes on sale, or in the case that your event sells out. When tickets become available you can easily inform the interested parties by using our Broadcast feature.

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Multiple box offices - One login

Just a quick update to say that we have just launched a new major feature: Multi box offices! If you have multiple brands or venues that you sell tickets for then previously you would have had to have separate accounts with us in order to have a different box office for each.

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New Feature: Voucher Codes for Ticket Sales

We're pleased to announce that you can now create voucher codes for your events

voucher codes5Voucher codes contain a set amount of money that can be redeemed against your choice of events. Unlike discount codes, voucher codes are single use and can only be 'spent' once; any remaining credit disappears after a voucher is applied to an event.

voucher codes

Voucher codes can be created in large batches to serve as single use gift cards and are especially useful for ticket sellers offering discounts with businesses like Groupon. Each batch has an expiry date and can be made redeemable against any number of events.

In the interests of security, you will be automatically notified by email any time a voucher code is created. For more information on voucher code setup and use, please see our help and support article.

Introducing Zapier - saving you time on every ticket sale


We're pleased to announce that you can now connect all sorts of useful apps to Ticket Tailor via Zapier.

Zapier allows different applications to communicate with each other. In practice, this means you can use Zapier to easily automate a number of mundane tasks, such as transferring ticket sales details to spreadsheets, putting together a mailing list from event attendees or creating invoices for purchases.

Instead of spending your time making sure that various apps are synced up, you can now link ticket sales to hundreds of applications like Xero, Hubspot, Salesforce and Google Sheets. When Zapier is told that you've made a sale, it will forward the data you're interested in to your chosen application. It's possible to have several Zaps set up at the same time, complete with filters, so that all your apps will be updated at the same time.

We're currently updating our documentation to reflect some of the most common ways of connecting apps.

Google Sheets Integration

Here is a small example of how Zapier can be used to automatically populate spreadsheets.

You'll need:

  • A Ticket Tailor account
  • A Zapier account
  • A Google sheet to put your data

Step 1: Create a trigger and an action. In this case a new ticket sale will trigger a new spreadsheet row.

zapier gsheets example

Step 2: Link your Ticket Tailor account to Zapier so that this Zap will work. Simply follow the instructions to copy and paste the webhook.

zap sheets hook

Step 3: Connect your Google Sheets account. While you're here it makes sense to title the sheet you'll be using to record your data and create the appropriate columns e.g. "Event name", "customer name".

zap sheets sheet

Here's the sheet I created - it's very basic and there's plenty more data available to import from ticket sales for those who want it.

google sheets

Step 4: Filters. This is where you might channel different clients based on the tickets they bought, the event they attended or a host of other variables. I'm going to leave it blank for now.

zap sheets filter

Step 5: Select your spreadsheet and worksheet, then pick the data you want to automatically transfer after each ticket sale. I have four columns in my spreadsheets because these are the four pieces of information I'm interested in.

zapier gsheets 2 example

Steps 6 & 7: Testing and activation. Make sure you test each Zap and take a look at your spreadsheet to make sure everything is working as intended. An easy way to test this (and other Zaps) is to put a fake ticket sale through Ticket Tailor by adding an order as an operator. You can use this particular order to test other Zaps in the future - Zapier will 'remember' it when you hook the accounts together in Step 2.

zap testing and activation

And that's all there is to it! Please note that the spreadsheet and its associated field headings (Event name, email, etc) should be created before step 5. After the sheet has been linked to Zapier a page refresh may be necessary before these field are detected.

Zapier has their own help documentation, including video tutorials, that can be found here.

Design refresh for event pages and checkout flow

Your feedback helps us decide what to do next to make Ticket Tailor better. One piece of feedback we hear time and time again is that the event and checkout pages look a bit basic and dated. These pages were originally designed over 5 years ago and whilst they are practical and functional across all devices we recognised there were improvements to be made. So today we are releasing our brand new and improved checkout pages. Here’s what’s changed:

New page design

New Ticket Tailor Checkout Design

New header and footers

Instead of confining these pages to a small box like we used to, we have now spread things out to use more of the screen (no matter what device).

The header contains the event details, and optionally a header image. The header image is much bigger than on the previous design too so helping you to personalise the look and feel for your event.

The footer contains your help link as before and the “Powered by Ticket Tailor” badge. We have made this more subtle by making it semi-transparent and on certain plans, you now have the option to remove this button altogether from your box office customisation page.

Bigger text, fields and buttons

We often got requests to make the text bigger as it could sometimes be hard to read. We’ve now made the text size bigger across all the pages and it makes everything look a lot clearer and neater.

The small gray “NEXT” buttons from the previous design have now become bigger and green. This will help make it immediately clear to ticket buyers how to proceed with their order and are easier to tap on mobile devices.

Auto-hiding the fee column

As you know, we don’t charge any fees on ticket sales but we let you set your own fees on ticket sales if you want to. On the old design we had a “Fee” column on the ticket form even if you had set all fees to zero. Now, we only show the “Fee” column if you have actually set a fee on any of your tickets.

Easy customisation

You can choose the colours for your event page design and upload a header image from your control panel by clicking “Box office setup” -> “Customisation”. We’ve introduced a number of colour schemes that you can pick from, or you can choose whichever colours you like.

Date drop-downs

Some events which repeat have date selection drop-downs (if you would like this for your event, please email us: and we’ve improved these by making the date selection much clearer.

Event Date Drop Down


How to get these new designs

These changes will impact your event pages and any widgets you have embedded in to your website. To review the design of your event pages, please login to your account and go to the customisation page by clicking “Box office setup” -> “Customisation”.

Any feedback?

Lastly, we would love to hear any feedback you have got about the new designs so please fire your comments over to