Introducing the Multi Ticket Update

Over the last year we have been working hard on an update that fundamentally changes how Ticket Tailor issues tickets and opens the door to a number of new possibilities of what you as an event organiser can do with the platform. Alongside we are also excited to launch a brand new speedy check-in app.

Some accounts may already have had this update for some time: 

• if you signed up after May 31st 2018, or
• if you have already been notified that this update has been activated on your account.

From today (12th July 2018) we are releasing the Multi Ticket update to all accounts on Ticket Tailor. It may take up to 24 hours but we will send you in-app message when it has been activated on your account so you can be sure.

Once you have the update, any new event that you create on Ticket Tailor will have all the benefits of the Multi Ticket update. Any existing events that you have already created will work as they have always done (we are now calling these classic events).

How it worked before (classic events)

When a ticket buyer purchases a number of tickets in one order we would send an order confirmation email that contained one ticket voucher and one ticket code. The one ticket code was a reference to all the tickets that the buyer had purchased and this would show up on the doorlist or the app.

Example order confirmation with single ticket voucher for multiple tickets

This approach has the following downsides:

• Confusion about how to manage attendees arriving at different times.
• Slow scanning check-in on the app due to having to scan and then select which tickets are being used.
• Tickets weren’t compatible with 3rd party or in-house scanning systems.
• Impossible to void an individual ticket on an order without cancelling the whole order and creating a new one.

What does the Multi Ticket update do?

With the new update, when a ticket buyer purchases a number of tickets we still send an order confirmation email to the ticket buyer but it contains an individual ticket code for each ticket purchased. So if someone purchases 5 x General Admission tickets and 3 x VIP tickets they would receive 8 ticket codes. These are represented as perforated vouchers so they can be physically distributed by printing and cutting along the dotted line, or the customer can copy and paste the individual vouchers to distribute them via email.

Example order confirmation with multiple ticket vouchers for multiple tickets

Alongside this update, we have also been developing the brand new Tazotix Check-in App. We had a lot of feedback about the limitations of our existing app and we’ve used this feedback to rebuild the new app from the ground up. The new check-in app does all the things you would expect including scanning barcodes, list lookup, search by attendee details, and overview stats. Some of the benefits over our existing app include:

• Faster scanning - no need to tap after scanning a valid ticket, you just scan and if it’s valid you will hear a ding and see a green confirmation message, and if it’s invalid you’ll hear a buzz and red message.
• Custom form data - see the responses to any custom form questions you had set up directly from the app when looking up a ticket. For example if you asked what T-shirt size attendees are to give each person a T-shirt when they arrive, this information will display when looking up the ticket.
• All your events in the app at once - no need to reconfigure the app for every event.
• User management - set up your door staff with their own access code and control what events they can view.
• Advanced filtering and sorting - see a list of who has checked in, or who is still to come.

What are the other benefits of the Multi Ticket update?

This update not only makes it easier for your attendees and door staff but it brings a number of improvements to your admin panel too.

You can now void individual tickets on an order without having to cancel an entire order. Learn more in our help center.

Collecting individual attendee names, rather than just the ticket buyers name is much easier now. Learn more in our help center.

How do I get this update?

If your box office was created after May 31st 2018 then it will already be activated on all of your events.

Otherwise, any new events that you create from the date this post is published will have all the benefits of the Multi Ticket update. Any events created prior to enabling it will still work in the same way as before.

What has changed in the admin panel?

You will notice some changes in the admin panel once the Multi Ticket update has been activated for your box office.

Check-in app in the main navigation. This makes it easy to access the information about the Check-in app and manage the users who can access your data on the app.

New doorlist section in the event navigation. You can browse the attendees for your event from a new section called Doorlist. You can also download a PDF or CSV just as you could before. You can click on an attendee to see more details, print their individual ticket, or void their ticket.

Minor changes in the order confirmation email. To accommodate multiple tickets in the order confirmation email, we have updated the default message. We recommend that you review your order confirmation message to make sure it looks as you would expect.