At Ticket Tailor we are committed to Growing better, not just bigger and in that spirit we have decided to donate 1 pence (1.32c) per ticket sold to charity. This year our clients have sold 6.6M tickets through our platform, and so our total donation pot comes to £66,000 ($87,000 USD with today’s exchange rate). This represents over 5% of our estimated profit for the year.Read More
It’s been a busy year at Ticket Tailor! Our product and tech teams have shipped hundreds of goodies, each making selling tickets online that little bit easier so event creators have more time to focus on the important stuff: your events.Read More
In addition to donating 1p for every ticket sold to a climate cause, we want to practice what we preach and to run our business in a sustainable way too.
Over the last few months we've been understanding Ticket Tailor's impact on the environment and working out how we can become a carbon neutral business.
In the post below we explain how we worked out the carbon we've emitted since launch and about how we are actually removing that carbon from the planet. We quickly figured out that it's not as simple as just planting a few trees!Read More
After the events industry had its most challenging year in living memory in 2020, we have been thrilled to see event creators the world over finding safe ways to bring their events back to their communities and customers in 2021.
Here at Ticket Tailor we love being part of a thriving events industry – our customers are a collection of entrepreneurs, businesses, charities, clubs, communities, schools and places of worship from across the globe, hosting a wide range of different events. We know that more ticket sales for our events means more of the world connecting with like-minded people, more funds raised for good causes and more revenue for small business owners; and now that we are committing to donate 1p for every ticket sold, it also means more money going towards some amazing climate causes.Read More
At Ticket Tailor, we always work with our customers best interests in mind. As the Customer Experience lead at Ticket Tailor, I want to share with you the secret sauce to our stellar customer support.Read More
I remember a time when a customer would make a feature request, and in the same week, we could derive a solution and deploy it. It’s one of the benefits of being scrappy in the early days of starting a company with a small number of customers.
As we have grown we have become less scrappy and introduced new processes, which, for a lot of our work, are essential for us to deliver consistent, high-quality software, as a team.
However, processes come at a cost: they can reduce autonomy and can create more work in themselves, potentially slowing us down. Not all work requires this level of diligence and we often found that simple tasks were often getting clogged up in a backlog. Alarm bells start ringing when we spend more time talking about a task than it takes to actually do the task.
To solve this we came up with a really simple solution called Can-crushers.Read More
We are all well aware by now of the devastating impact the Covid-19 pandemic has had on music and nightlife industries around the world. In a crisis where cutting out human contact has been one of the main lines of defence, the effervescent world of live music has been caught in the crossfire in the most impossible way.
Almost a year on from the first venue closures, the calls-to-action to save our nightlife and music venues are – quite rightly – getting louder and more urgent by the day. In both the UK and US, we’re seeing strident efforts to raise awareness of the need for intervention now if we want to prevent our favourite cities from turning into “ghost towns” (as warned by one UK MP).Read More
If you’ve followed us for the last few years you’ll know that donating to causes that matter to us is something we always do at this time of year. Whilst 2020 has been a year like no other for the events industry we’ve been fortunate enough to weather the storm and are now well placed to support our users going into 2021 and beyond. So before we close out the year we want to share with you the charities and causes that we’ve decided to support.Read More
Two things that are close to our hearts here at Ticket Tailor HQ…
World class customer support
Being honest and transparent with our customers
So with that said we wanted to share some stats on our customer support performance over the last 12 months. It’s something we’ve invested hugely in over the years and our users regularly tell us it’s an important reason they choose to work with us and so we wanted to see how our stats stack up.Read More
At Ticket Tailor we’ve seen over 500 churches, mosques and other places of worship signing up to use our ticketing technology in 2020 in order for them to safely reopen their buildings. The Sun paper in the UK caught wind of this trend and wrote up a piece for their City section on 11th August 2020.Read More