A transparent look at our customer support stats and how they compare to industry benchmarks

A transparent look at our customer support stats and how they compare to industry benchmarks

Two things that are close to our hearts here at Ticket Tailor HQ…

  1. World class customer support

  2. Being honest and transparent with our customers

So with that said we wanted to share some stats on our customer support performance over the last 12 months. It’s something we’ve invested hugely in over the years and our users regularly tell us it’s an important reason they choose to work with us and so we wanted to see how our stats stack up.

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The Sun tells 1.2m people about how Ticket Tailor is helping places of worship safely reopen

The Sun tells 1.2m people about how Ticket Tailor is helping places of worship safely reopen

At Ticket Tailor we’ve seen over 500 churches, mosques and other places of worship signing up to use our ticketing technology in 2020 in order for them to safely reopen their buildings. The Sun paper in the UK caught wind of this trend and wrote up a piece for their City section on 11th August 2020.

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Survey results in: The impact of COVID-19 on events and what the future holds

Survey results in: The impact of COVID-19 on events and what the future holds

Here at Ticket Tailor HQ it’s certainly been an interesting time trying to understand what the future holds and how we can best support event organisers both today, and then through to the ‘new normal’. Aside from lying around in the heatwave trying to predict what might happen we thought it would be great to ask you, our event organisers, what has been going on over the last 6 months and what your outlook is for the next 6-12 months. In this post we collate over 500 response and dig into what this means for the future of the industry.

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Ticket Tailor ranked number 1 event management app

Ticket Tailor ranked number 1 event management app

We’re so proud to announce that we’re officially the most loved and best reviewed ticketing and events management app according to GetApp – the leading software recommendation platform. Each category was given a score out of 20 and we got close to full marks across the board, bringing us out at number one in the ranking of the best online ticketing apps. Here's a look at why we think we scored well across each category…

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How the arts funding will help UK music venues

How the arts funding will help UK music venues

After months of feeling the catastrophic impact of the Covid-19 pandemic, UK music venues have finally had some good news. In a recent announcement the government has pledged £1.57 billion of funding to the arts and culture industries, which will be allocated in a mixture of grants and repayable loans over the course of the next financial year until April 2021. We thought it might be useful for our UK music event organisers if we answered some of the questions that have risen in light of this new initiative.

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Online ticketing comes to the rescue for parks & zoos

Online ticketing comes to the rescue for parks & zoos

For many, it’s the little things that have been missed most during lockdown life. Like the freedom to enjoy a spontaneous day out at the zoo when it’s sunny. Or to take the kids to the park for a picnic when the clouds finally break. It’s only when you’re told that you can’t do these things that you realise how much you were taking them for granted before… when things were ‘normal’. That’s why we’re so thrilled to finally see some of our favourite outdoor spaces reopening – albeit slowly, and cautiously.

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Ticketing solutions may help pubs in reopening their doors

Ticketing solutions may help pubs in reopening their doors

If there’s one thing Brits have missed more than getting their hair cut, it’s got to be the humble beer garden. Enjoying a cold pint in the sun is surely one of the UK’s most sacred summer rituals, which explains why so many seem to be chomping at the bit to get back at it.

After months of waiting with bated breath, the doors to our favourite watering holes are finally about to reopen this 4th July – only things are going to be looking a lot different to the usual image of the mighty British pub…

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Are drive-in events the next big craze?

Are drive-in events the next big craze?

Picture this: you’re at a gig, cool tin of beer in hand; The Streets are blaring hits new and old from an actual outdoor stage in front of you, the sun is shining and the aircon is… on? Yep, this is the drive-in gig, and it’s set to change festival-aficionados’ lives forever (or at least for this summer, anyway).

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Has lockdown permanently changed the yoga class landscape?

Has lockdown permanently changed the yoga class landscape?

If ever there was a time the world needed yoga, it’s now. It feels heavily ironic, then, that avid yogis had their go-to classes cancelled overnight because of Covid-19. Thank god for the internet though (possibly the slogan of this entire crisis), which has enabled yoga teachers to continue to reach their clients, and to tap into larger audiences too.

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Are online quizzes here to stay?

Are online quizzes here to stay?

When you consider the recent mid-pandemic rise of the virtual pub quiz, the phrase ‘couldn’t write it’ springs to mind. Especially when acknowledging that it’s become entirely normal to see celebs like Stephen Fry, Lenny Henry and Helen Mirren getting involved, or that ‘The Covid Arms’ is officially a thing. Sure, most of us are desperate to get back to our favourite watering holes, but we think online quizzes may have found a permanent place in our hearts, too.

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