At Ticket Tailor, we always work with our customers best interests in mind. As the Customer Experience lead at Ticket Tailor, I want to share with you the secret sauce to our stellar customer support.Read More
I remember a time when a customer would make a feature request, and in the same week, we could derive a solution and deploy it. It’s one of the benefits of being scrappy in the early days of starting a company with a small number of customers.
As we have grown we have become less scrappy and introduced new processes, which, for a lot of our work, are essential for us to deliver consistent, high-quality software, as a team.
However, processes come at a cost: they can reduce autonomy and can create more work in themselves, potentially slowing us down. Not all work requires this level of diligence and we often found that simple tasks were often getting clogged up in a backlog. Alarm bells start ringing when we spend more time talking about a task than it takes to actually do the task.
To solve this we came up with a really simple solution called Can-crushers.Read More
We are all well aware by now of the devastating impact the Covid-19 pandemic has had on music and nightlife industries around the world. In a crisis where cutting out human contact has been one of the main lines of defence, the effervescent world of live music has been caught in the crossfire in the most impossible way.
Almost a year on from the first venue closures, the calls-to-action to save our nightlife and music venues are – quite rightly – getting louder and more urgent by the day. In both the UK and US, we’re seeing strident efforts to raise awareness of the need for intervention now if we want to prevent our favourite cities from turning into “ghost towns” (as warned by one UK MP).Read More
If you’ve followed us for the last few years you’ll know that donating to causes that matter to us is something we always do at this time of year. Whilst 2020 has been a year like no other for the events industry we’ve been fortunate enough to weather the storm and are now well placed to support our users going into 2021 and beyond. So before we close out the year we want to share with you the charities and causes that we’ve decided to support.Read More
Two things that are close to our hearts here at Ticket Tailor HQ…
World class customer support
Being honest and transparent with our customers
So with that said we wanted to share some stats on our customer support performance over the last 12 months. It’s something we’ve invested hugely in over the years and our users regularly tell us it’s an important reason they choose to work with us and so we wanted to see how our stats stack up.Read More
At Ticket Tailor we’ve seen over 500 churches, mosques and other places of worship signing up to use our ticketing technology in 2020 in order for them to safely reopen their buildings. The Sun paper in the UK caught wind of this trend and wrote up a piece for their City section on 11th August 2020.Read More
Here at Ticket Tailor HQ it’s certainly been an interesting time trying to understand what the future holds and how we can best support event organisers both today, and then through to the ‘new normal’. Aside from lying around in the heatwave trying to predict what might happen we thought it would be great to ask you, our event organisers, what has been going on over the last 6 months and what your outlook is for the next 6-12 months. In this post we collate over 500 response and dig into what this means for the future of the industry.Read More
We’re so proud to announce that we’re officially the most loved and best reviewed ticketing and events management app according to GetApp – the leading software recommendation platform. Each category was given a score out of 20 and we got close to full marks across the board, bringing us out at number one in the ranking of the best online ticketing apps. Here's a look at why we think we scored well across each category…Read More
After months of feeling the catastrophic impact of the Covid-19 pandemic, UK music venues have finally had some good news. In a recent announcement the government has pledged £1.57 billion of funding to the arts and culture industries, which will be allocated in a mixture of grants and repayable loans over the course of the next financial year until April 2021. We thought it might be useful for our UK music event organisers if we answered some of the questions that have risen in light of this new initiative.Read More
For many, it’s the little things that have been missed most during lockdown life. Like the freedom to enjoy a spontaneous day out at the zoo when it’s sunny. Or to take the kids to the park for a picnic when the clouds finally break. It’s only when you’re told that you can’t do these things that you realise how much you were taking them for granted before… when things were ‘normal’. That’s why we’re so thrilled to finally see some of our favourite outdoor spaces reopening – albeit slowly, and cautiously.Read More