Kanban System Improvement (KSI) - Online – Zoom

Thu 18 Jul 2024 08:30 - Fri 19 Jul 2024 17:00 BST
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Kanban System Improvement - Manage and Scale Kanban Systems

Manage and Scale Kanban Systems You learned the basics of Kanban and how to design a single system in the Kanban System Design course. The next step on your journey is to learn how to scale out to multiple connected systems. In Kanban Systems Improvement, you will learn how to manage and optimize those systems using metrics and evolutionary change.

In any workflow system there will be sources of delay, variability, and bottlenecks. Learn to proactively discover these challenges and then apply techniques to improve or smooth the flow of work.

Is Kanban Systems Improvement the Right Course for Me?

If you have not yet completed Kanban System Design (KSD), we strongly recommend you take KSD prior to taking this course. Many people think they have a good understanding of Kanban and can skip directly to KSI, but that rarely works well in our experience. There are many concepts in the KSD course, such as STATIK, work item type, and classes of service, that students need to understand well to take full advantage of Kanban Systems Improvement.

If you have taken KSD and find yourself wondering how to scale, manage or optimize your service delivery, Kanban Systems Improvement is the right course for you.

What you will leave with:

  • Understand the basics, motivation, and benefits of evolutionary change.
  • Scale out your system in multiple directions - upstream, downstream, connected to other systems.
  • Learn how to run the Kanban cadences to manage and scale your system across your organization.
  • Understand the sources of delays, variability, and what you can do to effectively manage them.
  • Identify bottlenecks in a workflow and take actions to improve flow and reduce time to deliver or time to discover.
  • Learn how to utilize key metrics such as Lead Time, Run Charts, and Cumulative Flow Diagrams to guide your continuous improvement using evolutionary change.


Attendees are expected to have read Kanban by David J Anderson or Kanban from the Inside by Mike Burrows. Participants should have attended the Kanban System Design class (KSD).



Participants will earn a certificate of course completion and membership of Kanban University.

Kanban System Improvement is the second of 2 classes that leads to the Kanban Management Professional (KMP) designation.


16 hour virtual course over 2 days.

Frequently asked questions:

How many students in a class? We limit each class to a maximum of 16 students.

Do you offer any discounts? Yes, we offer discounts for returning customers, veterans and their partners, early bird bookings, and group discounts. Please email training@milux.digital for more information.

Do you offer private training? Yes, we would be more than happy to deliver a private course to help you deliver a Kanban system. Please email training@milux.digital to discuss your needs.

Can I pay via Invoice? Yes. If you would like to pay via invoice, or require a VAT invoice please email your request to training@milux.digital

When is VAT payable? VAT is added if you are in the UK and for all B2C sales, but will not be added if you are B2B in the EU or the rest of the world.

What is the refund policy?

  • Full refunds up to 21 days before the scheduled course date.
  • No refunds or transfers within 21 days of a course start date.
  • No refunds for participants that fail to attend all days of the course.
  • Substitutions will be accepted at any time prior to the start of the course, please email training@milux.digital

Invoice payments and VAT

The price includes VAT at 20%, if you would like to pay by invoice or receive a VAT invoice please email your request to training@milux.digital