*This ticket is for the 3 days of the event. Remember this is about a 48 hour challenge and your team cannot lose a soldier 💪
GHENT *GLOBAL* SERVICE JAM 2017
We are very excited to announce that this year, Ghent, will join the Global Service Jam for the first time! An event which brings more than 250 cities around the globe together to learn service design (design thinking) with a hands-on attitude.
Three great design thinkers from Barcelona (Spain) will come to organize and host this great event. Some mentors are still confirming their participation, so stay tuned on the official website: http://ghentservicejam.org/.
So, what is this event about? - too fast! Let's start by explaining what a service is:
A SERVICE, is an everyday experience such as going to the supermarket, library, catching a flight, filling in a tax form or receiving medical treatment. A service is an exchange of goods or value. A complete service includes planned interactions among people, products, and processes in various places and over time. We often encounter a service (like taking the train) where only some parts of its service touch-points are designed with a clear intention and purpose. In fact, most services we have today just kind of "happen" and aren't consciously designed even though services contribute to around 80% of our economy.
AHA moment! this is what Service Design is for! It's the process of planning and organising people, infrastructure, communication and physical components of a service. It's a collaborative process which brings together researchers, designers, technologists, users and many (many!) other stakeholders and partners who work together to create and deliver a service. Deliberately designing services in this way ensures that people's experience with the service and the service's business value meet the needs of both users and providers.
COOL! It's turn for the JAM.
A Jam is an activity where people gather together during a weekend and from a SECRET theme, start creating something new step by step, living all the phases of a service design thinking process. Within a spirit of experimentation, innovation, collaboration and friendly competition, people will form teams and have less than 48 hours to develop and prototype completely new services inspired by the SECRET theme. At the end of the weekend, their collection of brand new services will be published to the world.
Who can join the Jam?
Everyone and anyone can join the jam! We encourage people from diverse backgrounds to join us and bring their unique point of view. You might be a student, teacher, entrepreneur, designer, developer, business person, community activist, non-profit professional, government employee, artist, architect, actor, hacker, maker, thinker or tinkerer.
You don't have to be a "Designer" to jam. Service design and design thinking are processes and tools that anyone can use for innovative and creative approaches to problem solving, regardless of job title or skill level.
WIIFM - What's In It for me?
Well, you will learn design-based approaches to creative problem solving and gain hands-on experience, all while having fun. You will have an awesome time and connect with passionate people from your community, and from around the globe. You will make cool prototypes such as videos, customer journeys, service blueprints and more! You will experience how a structured innovation process can produce robust, concrete and human-centered results, in just 48 hours :)
For the agenda details, please visit our website: http://ghentservicejam.org/
For any questions, write to us at: firstname.lastname@example.org