Legal advice drop-in service for KiCA members

KiCA has partnered with Access Social Care to offer free, practical legal support sessions for KiCA members, providing a safe space to discuss anonymised service situations and receive guidance on social care law and individual rights. Bring real examples and get help to identify the relevant legal framework, clarify rights, and suggest practical next steps for the individuals you support.

What to expect

• Bring an anonymised situation, recurring problem, or something that “doesn’t feel right” — you don’t need to have identified a legal issue in advance.
• Each session starts with a brief overview of common legal challenges in that area, followed by an open, interactive discussion shaped by your experiences and questions.
• Sessions are for one organisation at a time, ensuring a safe and honest environment.

Focus

These sessions centre on the legal rights of individuals receiving care and support. They are not for advice on provider contracts or wider commercial disputes.

Conversations

These are practical conversations, not formal training. You’re welcome to join with general questions or share anonymised examples — whichever feels most helpful. Come ready to talk about the issues you’re seeing in services, and we’ll explore the relevant legal rights and practical next steps together.

Themes

• Care Act assessment
• Care Act review
• Targeted reviews
• Overdue reviews or assessments
• Changes in a person's needs
• Proposed reductions or changes following a review
• What a lawful review or assessment process should involve

November 2026 - Theme 2: Care planning and sufficiency

• Support not matching assessed need
• Insufficient hours or funding
• Disputes about the level of support required
• Care plans not reflecting the support being delivered or required
• Steps available where a package of care no longer feels safe or sufficient for the individual

December 2026 - Theme 3: Choice, placements and changes to services

• Proposed moves
• Changes of provider
• Being told a placement is the "only option"
• Involving the person and their family
• Concerns about unsuitable or unsafe alternatives
• Decisions driven by cost or availability
• Proposed move or service change does not appear to meet the person's assessed needs

Who can attend?

The service is available to KiCA member organisations, including registered managers, operational managers, senior leaders, quality and compliance staff, team leaders, and the wider workforce.

Important information

Please note that this is a limited legal advice drop-in service, designed to offer brief, one-off guidance and discussion. The focus is on the individual rights of people drawing on care and support; it does not provide commercial, contractual, employment, or regulatory legal advice to organisations, nor does it include ongoing representation or full case management.

What people say about these sessions

"The most useful aspect of the legal advice drop-in was how attentive, empathetic, and understanding the advisors were. They listened carefully to our concerns and provided appropriate guidance and reassurance. It was particularly
helpful to learn that we are not the only provider facing these challenges, which gave us confidence and reassurance that the issues we are dealing with are not unique to our service "