From Bills to Bad Debt - Understanding the Patient Financial Journey

From Bills to Bad Debt - Understanding the Patient Financial Journey

Virtual Healthcare Finance Series | Session 2 of 4

As patient financial responsibility continues to rise, healthcare organizations must balance financial sustainability with access, equity, and patient experience. This session explores the full patient financial journey  from coverage and billing to collections and bad debt  with a focus on Indiana’s uninsured and under-insured populations. Leaders will examine how financial policies, communication strategies, and regulatory requirements influence patient trust, revenue recovery, and long-term community impact.

Moderator

David Blish, Director of Healthcare Consulting at KSM

Panelists

Kim Carter, VP for Clinical Support Services at IU Health
Mark Isenberg, VP of Healthcare Advocacy at Zotec Partners
Kimberly Ross Clayson, Partner at Taft Law