KPIs done right

How to create measures that actually help you manage and improve performance

You’re in a board meeting. The KPIs are green, the graphs are heading in the right direction, and everyone feels reassured. But step onto the frontline and you see something very different. Teams are firefighting. Processes are creaking. Customers are frustrated.

This disconnect is what happens when measurement becomes a reporting exercise, rather than a management tool.

In this 30-minute webinar, we’ll explore how organisations end up flying blind by using the wrong measures in the wrong way — and what it takes to design KPIs that genuinely help teams run and improve the organisation day to day.

This session is for leaders, managers and improvement practitioners who:

• Don’t fully trust their KPIs to reflect reality
• Feel buried in data but starved of insight
• Want measures that drive improvement, not just reassurance
  

You’ll leave with a clearer way of thinking about KPIs, and practical guidance you can apply to reset your measurement approach.

What to expect:

Duration: 30 minutes (+ optional Q&A).

Format: MS Teams, short, practical and grounded in real-world experience.

Everyone who registers will receive a recording of the event.

If your dashboards look good but performance still feels off, this session will help you turn numbers into action.