Designing good processes (5 practical tips & tactics to try)

Well-designed processes make work easier, improve customer experience and deliver more consistent outcomes. Yet too often, processes evolve over time, becoming overly complex, inconsistent or burdened with unnecessary steps that add little value.

In this practical 30-minute webinar, we’ll share five simple but effective process design principles that you can start using immediately. Drawing on our experience across housing, higher education, charities and the public sector, we’ll demonstrate how small changes in process design can have a significant impact on performance.

During this webinar, we’ll cover:

• The characteristics of a well-designed process.
• Five practical tips for creating simpler, more effective processes.
• Common design mistakes that introduce waste and complexity.
• How to design processes around customer outcomes, not organisational structures.
• Practical techniques you can apply to your own services.

Who should attend?

Operational leaders, service managers, process owners, continuous improvement professionals, transformation leads and anyone involved in designing or improving the way work is delivered.

What you’ll take away

Five practical process design techniques that you can apply immediately to simplify work, improve efficiency and deliver better outcomes for your customers and your organisation.

What to expect:

Duration: 30 minutes (+ optional Q&A).

Format: MS Teams, short, practical and grounded in real-world experience.

Everyone who registers will receive a recording of the event.