Defining Problems: Solving the right problem first

Many improvement initiatives fail not because the solution is wrong, but because the problem was never properly understood. Jumping to solutions too quickly can waste time, money and effort, while the real causes remain unresolved.

In this practical 30-minute webinar, we’ll explore how to define problems effectively, moving beyond symptoms to understand the underlying issues that need to be addressed. We’ll introduce practical techniques that help teams build a shared understanding of the challenge before designing solutions.

During this webinar, we’ll cover:

• Why poorly defined problems lead to ineffective solutions.
• The difference between symptoms, causes and root causes.
• Practical techniques for defining and framing problems.
• How to gather the right evidence before taking action.
• Common pitfalls that prevent organisations solving the right problem.

Who should attend?

Operational leaders, service managers, continuous improvement professionals, project and transformation teams, and anyone responsible for improving services or making organisational decisions.

What you’ll take away

A practical approach to defining problems that enables your organisation to focus improvement efforts where they’ll have the greatest impact, leading to better decisions and more effective, lasting solutions.

What to expect:

Duration: 30 minutes (+ optional Q&A).

Format: MS Teams, short, practical and grounded in real-world experience.

Everyone who registers will receive a recording of the event.