Balancing demand and capacity: Delivering better services with the resources you have

Many organisations experience backlogs, long waiting times and overworked teams not because people aren’t working hard enough, but because demand and capacity are out of balance. Understanding how work flows through a service is essential to improving performance and making the best use of available resources.

In this practical 30-minute webinar, we’ll share our special demand and capacity model, sharing with you the secret to honing in where imbalance exists, and use this insight to improve service performance. We’ll share practical approaches that help organisations move beyond firefighting towards delivering sustainable, efficient services.

During this webinar, we’ll cover:

• The relationship between demand, capacity and service performance.
• How to reduce demand and increase the amount of work you can do with the team you have.

Who should attend?

Operational leaders, service managers, workforce planners, continuous improvement professionals, transformation leads and anyone responsible for service performance or resource planning.

What you’ll take away

A practical framework for understanding and balancing demand and capacity, helping your organisation reduce backlogs, improve productivity and deliver a better experience for customers and colleagues.

What to expect:

Duration: 30 minutes (+ optional Q&A).

Format: MS Teams, short, practical and grounded in real-world experience.

Everyone who registers will receive a recording of the event.