Harmony on the Frontline

Harmony on the Frontline
Duration: 1 Day
Trainer: Marie Coombes – Coach, Trainer, and Workplace Mediator

This one-day course is designed for professionals on the frontline who face challenging situations and conflicts in their roles. By developing a deeper understanding of conflict and mastering practical strategies, participants will gain the tools needed to foster constructive dialogue, resolve disputes effectively, and build resilience.

Key learning outcomes include:

• Understanding the causes, symptoms, and hidden dynamics of conflict to address it effectively.
• Mastering essential communication techniques, including active listening, empathy, and reframing.
• Learning strategies to manage challenging situations and resolve conflicts constructively.
• Building resilience and managing stress through practical self-care strategies.
• Gaining an understanding of mediation and conflict coaching and recognising when to refer complex conflicts to these specialised approaches.

Delivered by Marie Coombes, an experienced coach, trainer, and workplace mediator specialising in neurodiversity, mental health, and conflict resolution, this course provides frontline professionals with the confidence and skills to address conflict proactively, foster harmony, and look after their own wellbeing.