The Scrum.org Professional Scrum Facilitation Skills (PSFS) is an interactive one-day course designed to help teams and individuals develop proficiency in facilitation skills so that they can help teams better solve problems, build consensus, and foster transparency.

Great Scrum Teams are self-managing, cross-functional, and have the ability and skills necessary to drive successful outcomes. But team interactions don’t always go as expected and cause conflict or roadblocks. Effective facilitation can help teams move forward toward their desired outcomes.

Improve and develop facilitation skills for effective collaboration with Scrum and Agile teams.

Course Overview

In this one-day* skills-building course, participants will learn how to become better facilitators to improve interactions with their Scrum Teams, stakeholders, and customers. They will focus on how to adopt facilitation as a stance and enable the Scrum Values. Students will address a series of common Scrum-related scenarios by applying several facilitation techniques that they can add to their collection of agile practices. They will create and leave with their own facilitation “plan” to improve their next team discussion or Scrum event.

View the different Focus Areas covered within this class and others.

Course Learning Objectives

• Develop facilitation skills and a facilitator’s mindset
• Learn the facilitation principles that experienced facilitators fall back on when interactions are difficult
• Understand the roles that facilitation principles and the Scrum Values play in enhancing healthy collaboration in Scrum Teams
• Explore how facilitation can address challenging scenarios most Scrum Teams encounter
• Apply facilitation skills and techniques to improve the Scrum events and other interactions
• Understand how to encourage diverse perspectives, while bringing the team together to reach decisions
• Experience the elements of group dynamics and how they influence the decision-making process
• Leave class with a toolbox of facilitation techniques and understand how to apply them in different circumstances

Target audience

This course is appropriate for experienced Scrum professionals who want to learn how to use facilitation to enhance team collaboration and reduce conflict. It is ideal for:

• All Scrum Team members (Scrum Masters, Developers, and Product Owners)
• Scrum and Agile Coaches and Consultants

This course is not suitable for professionals with little Scrum knowledge or experience.

Assessment Certification

All participants completing the Professional Scrum Facilitation Skills course will receive a password to attempt the Professional Scrum Facilitation Skills assessment. PSFS class participants who attempt the PSFS assessment within 14 days of the class and do not score at least 85% will be granted a 2nd attempt at no additional cost.