Anya's Grotto 2024
Multiple dates and times
The Village Hall, 11 Pont St, Belgravia, London, SW1X 9EH
Description
An Adventure In Anya’s Grotto
Join us for a magical expedition with Father Christmas this festive season as he guides you through a wonderland of candy cane forests and crunchy snow, twinkling baubles and icicle caves, ending with a festive story by the fire, all in the heart of Chelsea at Anya's Village.
Anya's Grotto will be welcoming children of all ages (recommended for ages 2-8) from 18 November to 24 December, with tickets priced at £50 for 1 adult and 1 child (you may add additional adults and children for £40 per person).
This 30-minute experience must be booked in advance and includes a gift for children. There will be 9 guests per time slot, however, due to popular demand availability may vary. Sessions will begin promptly, so please ensure you arrive in good time. All available slots can be found on our booking site, these will be updated instantly should we have any cancellations.
Please keep checking the booking site for any available tickets.
Should a member of your party require a carer to accompany them, for accessibility information, please contact our team.
Should you need to reschedule or cancel your tickets, this is possible via Ticket Tailor, subject to availability. Please select 'Manage tickets' at the bottom of this email or visit the Event page and select 'Manage Tickets' to do so.
if you have issues rescheduling please contact our customer service team via email assistant@anyahindmarch.com or telephone +44 (0) 20 7501 0168 between 10am and 5:30pm Mon-Fri.
If you are going to be late for your slot or need to cancel on the day, please contact our Grotto team on 020 4529 0929.
Terms and conditions apply.
Terms and Conditions:
As the available space inside Anya’s Grotto is limited only 9 people are allowed entry per slot.
Parents & guardians must supervise children within their group at all times.
Adults must be accompanied by a child. Single adults will not be admitted. Babies in arms can embark on the grotto experience without a ticket but will not receive a gift from Father Christmas. A gift can be given if a ticket is purchased.
Tickets can only be booked online in advance. When booking, you are selecting a time slot to visit Anya’s Grotto and Father Christmas.
Ticket prices are exclusive of booking and transaction fees.
You may take your own photos but please be mindful of the privacy of visitors not in your party when taking photos or videos.
No pets are permitted in the Anya Grotto.
Appointments & Arrival Time
Please arrive 5 minutes before your session time to allow for check-in.
Please note this is a performance experience; sessions will start promptly on the hour and will last for up to 30 minutes. We are unable to alter start times to allow for late arrivals. If you miss the start of your experience, you will be unable to participate and will still be charged.
Tickets purchased are only valid for the date and timed session for which they were booked. If you miss your timed session for Anya’s Grotto, we are unable to rearrange this and no refund will be given.
Please arrive 5 minutes before your session time to allow for check-in.
Tickets
Once your booking has been made, you will receive a confirmation email with a QR code. You will receive one QR code per person. Please have this confirmation and QR code ready to show when you check-in.
Cancellation Policy
Tickets purchased are only valid for the date and timed session for which they were booked. If you miss your timed session for Anya’s Grotto, we are unable to rearrange this and no refund will be given.
The cancellation period is 72 hours prior to your booked slot. Cancellations made after this time will not receive a refund.
If the cancellation is posted 72 hours prior to your booked slot, it may be possible to rearrange for an alternative date (subject to availability).
Should you need to reschedule or cancel your tickets, this is possible via Ticket Tailor, subject to availability. Please select 'Manage tickets' at the bottom of this email or visit the Event page and select 'Manage Tickets' to do so.
If you have issues rescheduling please contact our customer service team via email assistant@anyahindmarch.com or telephone +44 (0) 20 7501 0168 between 10am and 5:30pm Mon-Fri.
Lateness Policy
If you are going to be late for your slot or need to cancel on the day, please contact our Grotto team on 020 4529 0929.
No Shows
Unfortunately, if you miss your timed session, we are unable to rearrange it and no refund will be given.
Accessibility
Due to structural limitations of the access route to the Grotto experience downstairs in the Village Hall, it is unfortunately not accessible to wheelchair and crutches users due to safety concerns. Please contact our customer service team to discuss if an adjusted experience could be offered.
Although we do our best to make our Grotto experience as spacious as possible, structural limitations of the building make this challenging. If either you or your child have previous difficulties with confined and enclosed spaces, please be advised that the Grotto is an enclosed space with limited manoeuvrability in certain locations.
Location
The Village Hall, 11 Pont St, Belgravia, London, SW1X 9EH