An Adventure In Anya’s Grotto

Announcing our very first Anya’s Grotto. Let us take you on a magical expedition to find Father Christmas this festive season. Find your way through moonlit forests and crunchy snow – all in the heart of Chelsea in Anya’s Village. This promises to be an immersive grotto experience, ending with a story read by Father Christmas himself.

Anya’s Grotto will be welcoming children of all ages (recommended for ages 2-8) from 15 November to 23 December, priced at £35 for children and £5 for one accompanying adult (you may also add on additional adults for £35 each). This 30-minute experience must be booked in advance and includes a gift for children and a takeaway hot drink for adults at Anya Cafe. We are welcoming 10 guests per time slot, however, due to popular demand availability may vary. Due to popular demand, we have limited availability left. All available slots can be found on our booking site, these will be updated instantly should we have any cancellations. For any queries, contact us via email assistant@anyahindmarch.com or phone +44 (0) 20 7501 0168.

Terms and conditions apply. 

Tickets must be booked online in advance. When you book, you are selecting a time slot to visit Anya’s Grotto and Father Christmas. Each time slot will start promptly at your booked time and will last for up to 30 minutes. There is a limit of 10 people per slot. Children must be accompanied by an adult. The number of accompanying adults per booking is limited to one at £5 and any additional adults will be £35 each.

Ticket prices are inclusive of booking and transaction fees. The ticket price for children includes a gift from Father Christmas. The ticket price for adults includes a takeaway hot drink from Anya Café. You may take your own photos.

Anya’s Grotto is suitable for children of all ages however we recommend children aged 2-8 years.  A child is up to 16 years of age. Tickets purchased are only valid for the date and timed session for which they were booked. If you miss your timed session for Anya’s Grotto, we are unable to rearrange this and no refund will be given. Please arrive five minutes before your booked time to allow for check-in.

Once your booking has been made, you will receive a confirmation email with a QR code. You will receive one QR code per person. Please have this confirmation and QR code ready to show when you check-in. The cancellation period is 72 hours prior to your booked slot. Cancellations made after this time will not receive a refund.  To make a cancellation please contact our Customer Service Team and we can discuss your needs: assistant@anyahindmarch.com or +44 (0) 20 7501 0168.

In the event that a member of your group or household becomes unwell with symptoms of coronavirus, we request that you do not visit Anya’s Grotto. If you are unable to visit for this reason, please contact us prior to or on your originally intended date of visit. We will only be able to transfer your booking subject to availability. Tickets not redeemed on their booked date will automatically expire and will not qualify for a transfer request. To contact us, please contact our Customer Service team on assistant@anyahindmarch.com or +44 (0) 20 7501 0168

If the UK government Covid guidelines change in a way that compromises our ability to safely run the Grotto experience this year, then we reserve the right to cancel the experience without any notice. In this event, we would offer a refund for all affected tickets. Should we face the unfortunate situation where we are officially forced to close, we will offer a full refund to all customers who purchased tickets for the period of closure. If you are personally unable to visit due to self-isolation, quarantine or being ill due to Covid-19, then we will do our best to accommodate a change of date but this cannot be guaranteed. If we are unable to provide an alternative date we will not be able to provide refund. We would request that a period of up to 28 days is allowed for the refund, but we will endeavour to do this as quickly as possible.

Should a member of your party have a disability please contact our Customer Service Team and we can discuss your needs: assistant@anyahindmarch.com or +44 (0) 20 7501 0168