Care Coordinator Advanced Skills - 2 Day Course

The Care Coordinator Advanced Skills Programme is PCI Accredited and aligns with the 2023 Care Coordinator Workforce Development Framework giving you the reassurance of a quality learning experience that meets the needs of new and experienced Care Coordinators.

Join us for an online training programme which covers 4 modules over 2 days giving Care Coordinators the knowledge, skills and confidence to work effectively in their role.

The topics that we cover during the training programme are

• Understanding the drive towards personalised care
• Role of the Care Co-ordinator
• Personalised care model
• Enhanced Communication Skills
• Patient Engagement and activation Levels
• Behaviour Change
• Motivational Interviewing (MI)
• Investment Impact Fund and QOF
• Enhanced Health in Care Homes (EHCH)
• Working with volunteer and community groups
• Working with Multi-Disciplinary Teams
• Self-Care and resilience
• Dealing with challenging behaviour
• Continuing Professional Development
• Supervision & quality improvement

The programme uses a variety of learning techniques to embed knowledge and skills 

• Reflective practice
• Active learning sets
• Video
• Case studies
• Discussion

Tickets for this advanced skills programme are £720 (inclusive of VAT) or contact us for an Invoice.

Cancellation

At ARC Training Academy, we are committed to delivering high-quality training while maintaining transparency and fairness in all our policies. Please review our cancellation terms below:

Participant Cancellations

• More than 14 days before the course start date
  ✅ Full refund or free rescheduling.
• 8–14 days before the course start date
  🔁 50% refund or transfer with a 25% rebooking fee.
• 7 days or less before the course start date
  ❌ No refund. Transfer allowed with a 50% rebooking fee.
• No-shows
  ❌ No refunds or transfers for no-shows without notice.

👥 Participant Substitutions

Need to send someone else?
✅ Substitutions are allowed at no extra cost, if requested at least 2 business days before the course begins.

📅 Provider Cancellations

If ARC Training Academy must cancel or reschedule due to unforeseen circumstances:

• You'll be notified as early as possible.
• You may choose a full refund or a free transfer to another session.
• We are not liable for any additional costs (e.g., travel or accommodation).

🦠 COVID-19 & Postponement Policy

Health and safety come first. In light of COVID-19 and related disruptions:

• If a course is postponed due to public health concerns, you may reschedule at no extra charge.
• If you test positive or are required to isolate, you may request a transfer or credit for future training. Supporting documentation may be required.
• If a course must be moved online, you will be notified and given the option to attend virtually or reschedule.

🏢 Custom or On-Site Training

For private, in-house, or custom training:

• Cancellations or changes must be made at least 21 days in advance.
• Late cancellations may result in charges up to 100% of the agreed fee.

Questions?
Please contact our team at luke.higgins5@nhs.net — we're happy to assist!

ARC Training Academy is an accredited training provider that provides engaging development for healthcare professionals who want to excel in their field. You will learn from experts and join in practical activities that will develop your skills and knowledge in a supportive environment to give you the knowledge and skills you need to make a difference.