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FUNDAMENTALS OF UX & HUMAN CENTRED DESIGN - UX TRAINING

Tue 13 Oct 2026 9:30 AM - 5:00 PM BST Online, Zoom

FUNDAMENTALS OF UX & HUMAN CENTRED DESIGN - UX TRAINING

Tue 13 Oct 2026 9:30 AM - 5:00 PM BST Online, Zoom

About the course

Enhance your understanding of UX and Human Centred Design, discover the range of practices it uses and see how these could apply to your projects

This one-day course introduces the field of user experience and human centred design and provides an excellent entry point to our other specialised training courses.

UX processes and practices have become a central component of product design, service design and web design. This course introduces the wide range of methods used by UX practitioners including stakeholder engagement, research methods, requirements gathering, wireframe design, prototyping, user testing and optimisation.

What will you learn?

  • Understanding your users through research
  • Gaining insight from project stakeholders
  • Conducting competitor analysis and expert evaluations
  • Turning research data into useful models like personas and customer experience maps
  • Creating and validating information architecture schemes
  • Designing with wireframes and prototypes
  • Applying key usability principles in design
  • Designing for trust, emotional connection and to inspire action
  • User testing your designs to ensure maximum usability
  • How UX fits in with your organisation

Learning objectives:

  • Understand what user experience and human centred design is and how it can be applied throughout a project lifecycle
  • Understand which UX practices can add value to your projects
  • Discuss UX and the role it plays with greater confidence
  • Identify areas within the field of UX that you may want to investigate further

What's included?

  • Digital Course materials
  • Certificate of completion
  • Full instructions for joining remotely

Necessary for remote learning

  • Access to Zoom
  • Access to Miro

About the trainer

Stephen York - Head of Insight and UX

Stephen has over 20 years’ experience in developing digital solutions using user centred design techniques. At Santander he established and managed their first user experience team, including the creation of a new design system, training programme and in-house usability testing function.

As a lead consultant he enjoys mentoring others in their personal development to develop skills in user centred design and research.

He is also passionate conducting expert evaluations based on the latest design solutions and building complex and interactive prototypes in Axure to validate assumptions and hypothesis.

He is accredited by both Nielsen Norman (NNg) and the Interaction Design Foundation (IDF) in user experience and enjoys reading about behavioural psychology.

Course T&C can be found on the GAIN website