How to deliver great customer experience

In this workshop you’ll look at how to improve Customer Experience for your business. By looking at your business through the eyes of your customers and potential customers, you’ll discover how simple tweaks can make a huge impact on the relationships clients/customers have with you and increase sales.

The workshop is packed with good and bad examples of Customer Experience in other businesses, to help bring the points to life. The session covers:

• Customer Journey Mapping

• What currently happens in your business before, during and after the sale – what can you improve on?

• Collecting and using Feedback and Testimonials

This session is interactive and fun. You will work on your own business in the workshop to instantly start developing great Customer Experience for your business.

Delivered by Anne Williamson of Customer Love

Impact Conferencing (Life Church)

30 Sycamore Ave, Burnley BB12 6QP

1.00pm - 3.00pm