Session 3 - November 16, 10-11:30
Person-Centered Case Management
What happens when an organization starts to connect the dots between services it can provide or refer to? Success stories emerge for your customer! During this session, learn the value of case management over simply tracking outputs for your funders.

• Connect with the customer’s needs and set measurable goals
• Futureproof intake
• Look past the stated need
• Collect relevant data
• Design an outcome matrix

ABOUT THE TRAINER

LAWRENCE HINER

Lawrence has over 15 years of experience in Learning and Development with private and public clients. He has built leadership development programs with the California Department of Public Health, Public Utilities, Fortune 50 telecoms, large retail chains, and many others. He specializes in designing accountability-based learning experiences based on organizational goals. At CalCAPA, Lawrence coordinates the Training and Technical Assistance requirements of CSBG Eligible Entities with practical, cost-effective solutions. His primary focus is on modernizing the learning experience.