This Part 1 Generalist Debt Advice Training takes place over Zoom. Attendees will need a working camera and microphone on a suitable device to participate. Training manuals will be sent by post and Zoom links will be emailed to attendees a week before the training commences.

The CMA Part 1 Training Day is aimed at people with little or no experience of debt advice. It is the first step toward the Level 3 Award in Generalist Debt Advice or it can be attended as an envisioning day to find out if debt advice is for you.

This day covers the following:

• Causes and Effects of Debt

• Vulnerability, Debt & Mental Health

• The Debt Advice Process

• First Interview and Factfinder

• Recognising Emergency Situations

• Maximising Income and Minimising Expenditure

• Identifying Creditors / Credit Reports

• Establishing Liability for Debt

• Homework and Next Steps