WATT Could Go Wrong: Buy Safe, Charge Safe, Store Safe, Live Safe.

Come and learn about the fire risks associated with e-bikes, e-scooters, conversion kits, batteries, and chargers and how you can help your residents.

We are delighted to invite you to an exclusive webinar for social housing providers at 11 am on March 17th, 2025, hosted by Consumer Friend. This session will mark the official launch of our new Consumer Friend safety campaign, "WATT Could Go Wrong: Buy Safe, Charge Safe, Store Safe, Live Safe," aimed at addressing the fire risks associated with e-bikes, e-scooters, conversion kits, batteries, and chargers.

Why Attend?

Social housing providers play a critical role in ensuring tenant safety. With the rise in battery fires linked to substandard and counterfeit products, this campaign provides practical guidance to prevent such incidents and protect your tenants. The webinar is free to attend and all materials will be free to access. If you cannot come along to the webinar and training please access the materials here Consumer Friend. They will be live on 10 Mar 25, If you would like to receive information on this upcoming campaign then please sign up to our mailing list here.

What to Expect?

• Launch of the "WATT Could Go Wrong" Video – A new training resource for housing providers.
• Full Access to Campaign Materials – Digital assets, social media content, and the Consumer Friend Podcast, a dedicated episode featuring expert insights on the subject.
• Key Insights on Fire Risks and ways to minimise the risks associated with e-bike and e-scooter related fires. 

Key Safety Messages

• Buy Safe: Buy only from reputable retailers, check for safety certifications, and avoid second-hand or uncertified batteries.
• Charge Safe: Use the correct charger, charge in a ventilated space, and never leave charging unattended.
• Store Safe: Keep batteries in cool, dry places and dispose of damaged ones properly.

Its also an opportunity for you to learn about the Consumer Friend Consumer Vulnerability support. Supporting consumer vulnerability and vulnerable tenants is essential for regulatory compliance, tenant well-being, and risk mitigation. The Social Housing Regulation Bill (2023), Tenant Involvement and Empowerment Standard, and the Equality Act 2010 all emphasise the need for social landlords to safeguard tenants, promote fair treatment, and provide accessible services.

At Consumer Friend we are trusted experts in Consumer Vulnerability with over 25 years of combined experience. We have trained over 11,00 people including social housing providers in Consumer Vulnerability.

We are making our mission to equip social housing providers with the knowledge and practical skills to support vulnerable tenants effectively. Come and meet us and find out how we can help you.