ADVANCED Control Room Operations Management Course - Expression of Interest

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ADVANCED Control Room Operations Management (ACROM) Training

The Skills for Justice accredited Advanced Control Room Operations Management (ACROM) course is designed exclusively for those who have completed the two‑day CROM course and are ready to step into more senior, complex, and high‑pressure control room roles. Building on the solid foundations of CROM, ACROM accelerates your professional capability with deeper, more immersive, and more demanding learning experiences.

Why Choose the Advanced Course?

Key Features

🔹 Step Up to Senior-Level Readiness
Gain high‑value insights into human performance, tactical leadership, and advanced crisis management—essential for those progressing into supervisory or senior operational roles. The course enhances your confidence, decision‑making, and ability to manage teams in dynamic environments.

🔹 Experience a True-to-Life Control Room Simulation
Half of the course is spent inside the award‑winning Coventry University Simulation Centre, where you’ll operate within a realistic control room environment featuring: 

• Live multi‑phase simulation exercises
• 10‑metre curved screen and immersive audio with trainees in two groups to explore control room and on the ground functions
• Real-time role-players and scenario injects
  This environment builds the muscle memory and composure needed for real‑world incidents.

🔹 Master Advanced Tools & Technologies
Work hands‑on with leading control room equipment—including advanced radio functionality from 2CL, professional logging systems, alerting and public address tools from Crowdguard, and roll‑call technology—giving you a level of capability that sets you apart from peers.

🔹 Sharpen Your Team Management & Performance Skills
Dive deeper into behavioural, cognitive, and environmental factors that influence effective team performance. Strengthen your ability to lead, communicate, and coordinate under pressure, enhancing both personal and organisational resilience

Training Structure

1. Pre training needs assessment & scenario design
2. Two interactive training days with practical exercises
3. Post training feedback & certificate of completion

Course Structure

1. Pre course learning material (1/2 hour) to provide good background
2. Theory knowledge with embedded activities
3. Afternoon practical exercise session
4. Short answer question Skills for Justice Award Assessment

Day 1 topics

• Taking C3 from Good to Great
• Relational intelligence: The Manager & The Team (Part 1) 1hr
• Tactical Leadership & Crisis Management(Part 1)
• Control Room preparation
• Scenario 1 – Simulation Centre
• Group 1 (Event Control) and Group 2 (on the ground)
• Group 2 (Event Control) and Group 1 (on the ground)

Day 2 topics

• Advanced Logging, Decision-Making & Accountability
• Relational intelligence: The Manager & The Team (Part 2) 1hr
• Tactical Leadership & Crisis Management (Part 2)
• Control Room preparation
• Scenario 2
• Group 2 (Event Control) and Group 1 (on the ground)
• Group 1 (Event Control) and Group 2 (on the ground)
• Debrief and action planning

Learning Outcomes

• Nationally recognised training Skills for Justice Awards certificate – a first for the event specific immersive in person control room training
• Advanced tools and techniques to apply to your control rooms
• Deliver improved Command, Control and Communications (C3)
• Experience of a live simulation environment including detailed scenarios
• Experience of applying event incident management in crisis situations
• Action plan for ongoing improvements and planning