Here is what we will cover:

1. Recalling and Managing Patients

2. Communication via telephone, email and face to face

3. Educating patients towards greater health

4. Fee Collection

5. Time management at the front desk

6. Efficient Appointment booking

7. Understanding Chiropractic Terminology, and much more.

Throughout the day we will look at how challenges can be overcome by discussing some simple solutions, changes in procedure and mindset.

Come along prepared to have some fun, learn some new ideas and see the possibilities that the CA role has.

You cannot communicate what you do not own.

The client experience in your office is important both on and off the adjustment bench.

I talk about CHIROPRACTIC (in layman's language!) to help CA's gain a deeper understanding of the body's ability to heal... once they understand the value of Chiropractic.

I believe they are better able to communicate with your clients once they have an understanding of what you do and the possibilities at the front desk.

I won't share any fancy science but I will share through my own life experiences what I have come to know and love - CHIROPRACTIC.

We will look at basic front desk procedures which are the back bone to every chiropractic office.

We will also cover the client experience, along with some great internal marketing ideas.

This is a unique training environment where your CA's will have the opportunity to ask questions and share ideas with other CA's from around the UK and Europe... one of the things most CA's report to me as being valuable.

Here's what others are saying...

• As a first-time CA, I found Melissa’s Vital CA Training incredibly helpful. I have worked in admin before, but the CA role is special and Melissa’s knowledge and tips were invaluable. It is clear she has got years of experience in the field and have found solutions for many common problems. Many of us in the group had experienced similar challenges in our roles and were given tools that were applicable to our individual clinics and working situations. Melissa herself has a beautiful energy and makes the training entertaining, interesting and engaging. As a team, we have referred back to the material she offered as well as our own notes from the training several times following the training. We keep finding new things to apply and think about as we grow and evolve. - Posture & Wellness Chiropractic.
  

• I could write a huge long list of all the amazing benefits we have noticed once our CA's attend Melissa courses. However, quite simply, if you want to build a super star team and help develop the best CA's imaginable to ensure your practice excels then attendance at the 'vital CA' is a must! Melissa's training is unrivalled and outstanding! I cannot rate her or her courses highly enough! - Kelly McLaughlin DC, Reading.

• I have taken my team to several training programs over the years and the 'Vital CA' has proven invaluable. It provides first hand experience, practical advice and inspiration in equal measure. A must for all Chiropractic team members, both new or experienced - Rebecca Vickery, Edinburgh.

• We came all the way from Belgium, 3 CA's and one chiropractor because we simply do not have this contents offered over here in Belgium. What makes chiropractic different from anything else is one of the major and first things any CA should know. Melissa explains it very clear and it all comes from her own experience having worked in different practices. So what she brings can easily be applied to any practice. We are all very glad we attended and intend to come back. - Nick Verhulst.

• I attended the C.A chiropractic course in September, I found this to be a very interesting and informative course. I was able to bring back ideas of how to improve the clinic I work in, one of Melissa's idea that I was particularly impressed with, was that every month her clinic had a different theme, that would be of interest to patients. - CA, London.

• It was also lovely to meet other CA's from different clinics all over the country, having a chat and discovering how they conduct their clinic. I think this course is a good idea for CA to attend, an efficient CA makes a happy clinic. - Leela, London.

• We, as a team, attended Melissa's Effective CA Seminar early this year. Melissa has been involved with chiropractic for a long time and her knowledge and expertise shone through her consummate and easy delivery. She engaged us all with her stories and ideas, all of which made perfect sense. We have implemented some simple changes to our office which have made a massive difference to our effectiveness as a team. In short; if you need to know how to run a slick, system orientated front desk, that is totally focused on delivering the best experience for the guests/patients in your office: call Melissa!  - Fulwell Chiropractic, Newcastle.
  

This event will sell out - limited places are available. 

Send an email to: hello@melissasandford.com for any queries or alternative seminar dates.