Customer Success Network Madrid @ iLAB

JOIN THE CUSTOMER SUCCESS COMMUNITY IN MADRID

Customer Success is a growing mindset that our companies are starting now to embrace in Spain. In this ever-changing world, it is important to create the right ecosystem to generate CS knowledge and share it across the entire community.

Customer Success Network is happy to host a session for all Customer Success lovers in the center of Madrid. We will be getting together at International LAB (Calle de Bailén 41, Madrid). to learn from our colleagues and share our experiences in an informal and fun way.

And we are getting bigger this time! 🙌🏻. There will be 2 parallel sessions led by experienced colleagues that will boost the discussion and knowledge sharing.

6pm - Welcome (bring your ID!)

6:15:pm - Intro to CSN and the Customer Success community in Madrid

TRACK 1 - Discussion sessions at salón de actos
6:30 pm - "The Secrets of Hiring for Customer Success" by Antonella Lavanca, Head of Customer Success at Coverflex
7:15 pm - "Simplified AI: Hacks every CSM should know" by Juan Pablo Molina, EMEA Partner Practice Director at Workiva

TRACK 2 - Hands-on Workshop at biblioteca
6:30 pm - "Building a Success Plan from Scratch" by Leonardo Gularte, CSN Host and Solution Architect at Novo Nordisk

8:00 pm - Closing and Networking sponsored by Workiva

For those staying after the event, we will walk to a close by bar to continue the conversation. 🍺

REGISTER NOW FOR THIS FREE EVENT AND JOIN THE CS FUN!