CSN Café - London 2026

🚀 AI x Customer Success: What Actually Changes When AI Enters the Customer Success Team?

Join us for an evening of honest conversation on how Customer Success is evolving — from relationship management to strategic partnership, value leadership, and real business impact.

🎤 Panel Discussion

A candid panel discussion followed by a Live Q&A with the C.S leaders: Rob Zambito,Marco Carrubba,and Natalia Piaggio, exploring how AI is reshaping Customer Success teams from everyday workflows and customer engagement to team structures, CSM responsibilities, and the skills needed to succeed. We’ll discuss what’s working, what’s changing, and what the future of Customer Success could look like in practice.

🤝 Networking with small bites

An opportunity to connect with fellow Customer Success professionals, exchange ideas, and network over snacks and drinks

📅 Event Details
Thursday 5th November
5:30 – 8:00 PM
📍 Informa Group, 240 Blackfriars Road, London, SE1 8BF
Host: Shalini Arya

Whether you’re in CS, work closely with CS, or are curious about where the role is heading — this one’s for you.
👉 Come for the insights. Stay for the connections.