Madrid x Customer Success Snack

Are you tired of hearing “provide value” and “get ahead of the curve” without actionable insights from real people who solve actual problems? If your answer is “yes,” this event is for you.

CS Snack is the first post-sales community for CS professionals in Europe, where you will meet others working in similar roles and experiencing the same challenges.

We offer a supportive environment for exchanging ideas, networking, and gaining feedback during curated group discussions based on the participants' roles and specialisations.

Over 400 CS Managers, Senior Executives, and Sales and Operations Managers attended our previous events, hosted in the largest European cities, including Paris, Madrid, Copenhagen, and Amsterdam. Our participants come from various companies across industries, including Shopify, WeWork, Financial Times, LinkedIn, HubSpot, and many more…

Now, it’s time you join us. 👈

Customer Success Snack is back for its second edition of this year in Madrid! We are very proud to partner with Personio for this event.

Event set up

It's a collaborative learning event. There will be moderated discussions based on role and specialisation, and plenty of time to meet people who experience the same challenges.

We will have multiple discussion rounds. To cater to all CS specialisms and seniority levels. Moderators will help you deep dive into a topic with six other professionals.

Via a survey, you can select 2 of the below discussion topics:

Discussion topics:

Post Sales:

• Efficiency & Prompt engineering (AI)
• CS enablement
• GTM alignment work with Sales & Marketing
• Value-based communication & Stakeholder management

Onboarding Specialists:

• Client Change management & tooling

Digital Customer Success

• Communities, Playbooks, & Automation

Enterprise Customer Success

• Customer Marketing (Cases/Multi-threading)

Managers, Directors & VP's

• For leadership only: Team structure & Compensation

Doors open at 8:20 AM to 12:00 PM with breakfast provided.

What to expect:

Event timeline:

08:20-8:35 Collect badges
8:35-8:45 Introduction
8:45-9:45 Discussion Round 1
9:45-10:00 Break
10:00-11:00 Discussion Round 2
11:00-12:00 Bingo & Networking

Let's grow together!