Dublin x Customer Success Snack

Are you tired of hearing “provide value” and “get ahead of the curve” without actionable insights from real people who solve actual problems? If your answer is “yes,” this event is for you.

CS Snack is the first post-sales community for CS professionals in Europe, where you will meet others working in similar roles and experiencing the same challenges.

We offer a supportive environment for exchanging ideas, networking, and gaining feedback during curated group discussions based on the participants' roles and specialisations.

Over 400 CS Managers, Senior Executives, and Sales and Operations Managers attended our previous events, hosted in the largest European cities, including Paris, Madrid, Copenhagen, and Amsterdam. Our participants come from various companies across industries, including Shopify, WeWork, Financial Times, LinkedIn, HubSpot, and many more…

Now, it’s time you join us. 👈

Event set up

It's a collaborative learning event. There will be moderated discussions based on role and specialisation, and plenty of time to meet people who experience the same challenges.

We will have multiple discussion rounds. To cater to all CS specialisms and seniority levels. Moderators will help you deep dive into a topic with six other professionals.

We are very proud to partner with Personio as a venue partner.

We are also grateful for our Elevation Partner Gainsight.

Via a survey you can select 2 of the below discussion topics:

Discussion topics:

Post Sales:

• Efficiency & Prompt engineering (AI)
• CS Enablement and Scaled CS in 2025
• Upselling together with Sales & Marketing
• Conflict Management and Feedback

Onboarding Specialists:

• Client Change management, Success Plans & tooling

Digital Customer Success

• Communities, Playbooks, Automation, and Customer Engagement

Enterprise Customer Success

• Value-based communication, Time to value & Stakeholder management

Managers, Directors & VP's

• For leadership only: CS Processes and Metrics

Doors open at 8:20 AM to 12:00 PM with breakfast provided.

Check out pictures from our previous events from all across Europe:

What to expect:

Event timeline:

08:20-8:35 Collect badges
8:35-8:45 Introduction
8:45-9:45 Discussion Round 1
9:45-10:00 Break
10:00-11:00 Discussion Round 2
11:00-12:00 Bingo & Networking

Let's grow together!