Paris x Customer Success Snack

Are you tired of hearing “provide value” and “get ahead of the curve” without actionable insights from real people who solve actual problems? If your answer is “yes,” this event is for you.

CS Snack is the first post-sales community for CS professionals in Europe, where you will meet others working in similar roles and experiencing the same challenges.

We offer a supportive environment for exchanging ideas, networking, and gaining feedback during curated group discussions based on the participants' roles and specialisations.

Over 400 CS Managers, Senior Executives, and Sales and Operations Managers attended our previous events, hosted in the largest European cities, including Paris, Madrid, Copenhagen, and Amsterdam. Our participants come from various companies across industries, including Shopify, WeWork, Financial Times, LinkedIn, HubSpot, and many more…

Now, it’s time you join us. 👈

Event set up

It's a collaborative learning event. Moderated discussions based on role and specialisation will take place, and there will be plenty of time to meet people who experience the same challenges.

We will have multiple discussion rounds to cater to all CS specialisms and seniority levels. Moderators will help you deep-dive into a topic with six other professionals.

We are very proud to partner with Alan as a venue partner.

We are also grateful for our event Partners, Gainsight and Revguides.

Via a survey, you can select 2 of the following discussion topics:

Discussion topics:

Post Sales:

• • AI in Customer Success
  • Value Realization & Proving Impact
  • Risk Mitigation & Churn Indicators
  • Customer Experience: Processes, Roles & Capacity
  • Career Growth & Team Structures in Post Sales

Specialist Tracks:

• Client Change Management, Success Plans & Tooling
• Negotiation skills and outcome/usage-based engagement

Leaders:

• AI Strategy (Virtual agents & AI)

Doors open at 8:20 AM to 12:00 PM with breakfast provided.

Check out pictures from our previous events from all across Europe:

What to expect:

Event timeline:

08:20-8:35 Collect badges
8:35-8:45 Introduction
8:45-9:45 Discussion Round 1
9:45-10:00 Break
10:00-11:00 Discussion Round 2
11:00-12:00 Bingo & Networking

Let's grow together!