Paris x Customer Success Snack

Are you tired of hearing “provide value” and “get ahead of the curve” without actionable insights from real people who solve actual problems? If your answer is “yes,” this event is for you.

CS Snack is the first post-sales community for CS professionals in Europe, where you will meet others working in similar roles and experiencing the same challenges.

We offer a supportive environment for exchanging ideas, networking, and gaining feedback during curated group discussions based on the participants' roles and specialisations.

Over 400 CS Managers, Senior Executives, and Sales and Operations Managers attended our previous events, hosted in the largest European cities, including Paris, Berlin, Copenhagen, and Amsterdam. Our participants come from various companies across industries, including Shopify, WeWork, Financial Times, LinkedIn, HubSpot, and many more…

Now, it’s time you join us. 👈

Event set up

It's a collaborative learning event. There will be moderated discussions based on role and specialisation, and plenty of time to meet people who experience the same challenges.

We will have multiple discussion rounds. To cater to all CS specialisms and seniority levels. Moderators will help you deep dive into a topic with six other professionals.

We are very proud to partner with SAP as a venue partner.

We are grateful for our event partners, Gainsight and Revguides.

Via a survey, you can select 2 of the following discussion topics:

Discussion topics:

First Discussion Round

• Practical AI (Agents) for Post Sales
• How to Get Customer Attention in a Noisy World
• For Leaders: Strategic Leadership in the Age of AI
• Making the Most of Your CRM, Best Practices & Tips

Second Discussion Round

• Proving Value and ROI When Customers Are Under Pressure
• Executive Stakeholder Engagement at Your Customer
• For Leaders: Designing the CS Organisation of the Future
• CS Ops Essentials: Tools, Data Strategy, and Scalable Workflows

Doors open from 8:20 AM to 12:00 PM with breakfast provided.

Check out pictures from our previous events from all across Europe:

What to expect:

Event timeline:

08:20-8:35 Collect badges
8:35-8:45 Introduction
8:45-9:45 Discussion Round 1
9:45-10:00 Break
10:00-11:00 Discussion Round 2
11:00-12:00 Game & Networking

Let's grow together!