Hamburg x Customer Success Snack

Are you tired of hearing phrases like “provide value” or “get ahead of the curve” without any real examples from people doing the work?

If so, this event is for you.

CS Snack is the first post-sales community for Customer Success professionals in Europe. Our events bring together peers who are facing similar challenges in Customer Success, Account Management, and post-sales operations.

At each event, we create a space where you can:

• Exchange ideas with peers in similar roles
• Discuss real challenges in small moderated groups
• Gain practical insights you can apply immediately
• Expand your professional network within the Post-Sales community

More than 2500 Post Sales leaders and practitioners have already joined CS Snack events across Europe, including in Paris, Berlin, Copenhagen, and Amsterdam.

Participants come from companies such as SAP, LinkedIn, HubSpot, Atlassian, and Personio, along with many fast-growing startups and scaleups.

Now it's your turn to join the conversation.

Note: This event is designed for in-house Customer Success professionals. To protect the quality of discussions and our sponsor partnerships, service providers, agencies, and consultants are not able to attend as participants. If you represent a service provider and are interested in collaborating, please contact events@customersuccesssnack.com

Event set up

CS Snack is a collaborative learning event built around small-group discussions.

Participants take part in small-group discussions designed to keep conversations relevant and practical. Some sessions are dedicated specifically to Post-Sales leaders. Each discussion is moderated by an experienced professional who helps guide the conversation and ensure everyone can contribute.

Before the event, you'll receive a short survey to select two discussion topics. On the day, you'll join two rounds of 6–8 peers, each focused on a different topic and perspective.

We are proud to partner with Minubo as our venue partner.

We are also grateful for the support of our event partners Gainsight, ImpactPilot, Customer Obsessing Consulting, and RevGuides, who help make these gatherings possible.

Discussion topics:

First Discussion Round
- AI in Practice: From Automation to Agentic Post-Sales
- Getting Customer Attention: Outreach Strategies That Cut Through in 2026
- For Leaders: Redesigning the Post-Sales Org for the AI Era
- Change Management: When Your Customer Resists Adopting Your Product

Second Discussion Round
- Churn Defence: Proactive Risk Management in Large Portfolios
- Objection Handling: Buy vs Build. Turning Pushback into Progress
- For Leaders: Making Post-Sales a Revenue Engine — Not Just a Retention Function
- Post-Sales Ops in the AI Era: Smarter Workflows, Better Data

Event Schedule

Doors open at 08:20. Breakfast will be served.

08:20 – 08:35 Arrival & badge collection
08:35 – 08:45 Welcome and introduction
08:45 – 09:45 Discussion round 1
09:45 – 10:00 Break
10:00 – 11:00 Discussion round 2
11:00 – 12:00 Game & networking

Community

Take a look at photos from our previous events across Europe and get a feel for the CS Snack community.

We look forward to welcoming you.

Let’s grow together.

What to expect:

Event timeline:

08:20-8:35 Collect badges
8:35-8:45 Introduction
8:45-9:45 Discussion Round 1
9:45-10:00 Break
10:00-11:00 Discussion Round 2
11:00-12:00 Game & Networking

Let's grow together!