An immersive workshop for Managers, Team Leaders, Senior Doctors, Nurse Managers, and other staff in a leadership role.

This workshop is open to staff from all health boards.

Date of course to be confirmed – please click the book now button to be added to our waiting list for upcoming dates

Overview

Early resolution of conflict can help maintain working relationships and resolve disputes before they escalate leading to grievances. Workshop participants will be empowered with the communication skills and confidence to hold those difficult early resolution conversations to achieve the best outcome possible.

Common challenges addressed at the workshop may include:

• Recognising the signs of potential conflict, assessing the situation and providing appropriate intervention
• Prevent conflict from escalating by having effective early resolution conversations
• Understand common causes of workplace conflict and how to use communication to defuse situations
• Create strategies for dealing with different types of conflict
• Handle and respond to strong emotions and difficult behaviour with confidence, care and compassion
• Plan and prepare for challenging conversations with colleagues
• Listen and view situations from other peoples’ perspectives
• Encourage employees to communicate their problems openly, honestly and respectfully
• Give and receive feedback in a non-defensive way
• Try to resolve the barriers for conducting uncomfortable or difficult conversations
• Understanding your own biases and triggers
• Managing your own reactions, staying objective and non-judgemental

Learning Outcomes

EC4H courses help you have difficult conversations with more confidence and skill, improving the impact you have on others, and your own emotional resilience and job satisfaction:

• Learn how to anticipate the normal psychological reactions you will encounter in the people you communicate with
• Develop self-awareness and your ability to self-manage when having difficult conversations
• Target the personal learning objectives you have identified, based on the communication challenges you face in your role
• Develop strategies for addressing communication challenges as a supportive peer-learning group, with skilled facilitators guiding you through experimenting and problem-solving together

This communication course will not only increase your emotional resilience but also your job satisfaction.

Tutor Team

Dr Ellie Caldwell

EC4H Lead Tutor

Dr Ellie Caldwell is a dual-chartered Coaching Psychologist and Clinical Psychologist (HCPC registered) with additional training and expertise in Organisational Psychology. For over a decade Ellie specialised in Clinical Health Psychology - working as an embedded member of NHS multi-disciplinary physical health teams in areas including Oncology, HIV and Sexual Health, and Plastic Surgery. She also spent four years working in (and latterly operating as clinical lead for) a specialist NHS psychology service for health and care staff. Outside of her clinical roles, Ellie has proven track record in providing Organisational Psychology interventions and coaching (executive, leadership, wellbeing and performance, and team-focused) for organisations in the public and private sectors. With a strong background in co-designing and delivering training, Ellie has been a tutor for EC4H for many years and has helped to innovate our approach to training by integrating psychological models and methods - equipping trainees with a strong theoretical foundation to their communication approach.