We can’t know what impact we have on those around us if others don’t tell us.
Leaders are failing colleagues by not giving them the feedback they need to succeed.
Many leaders think they are giving good enough feedback, but find they are not consistently making a difference…
This course equips you to give clear, courageous, supportive feedback to peers, colleagues and seniors – helping you become the person who allows others the insights they need to succeed.

Open to all health boards.

Date of course to be confirmed – please click the book now button to be added to our waiting list for upcoming dates

Course Overview

Participants will work in a small peer group and address communication challenges chosen from their own clinical practice, management, team and teaching roles.

Learning Outcomes

EC4H courses help you have difficult conversations with more confidence and skill, improving the impact you have on others, and your own emotional resilience and job satisfaction:

Enhance Feedback Delivery Skillso Support healthcare professionals with practical techniques for delivering clear, constructive, and timely feedback.o Promote the use of structured feedback models (e.g., SBI – Situation-Behavior-Impact, Pendleton’s rules).

Foster a Culture of Continuous Improvemento Encourage feedback as a regular and integral part of clinical or management practice, not just a corrective tool.o Support open dialogue that promotes learning and accountability among all staff.

Improve Communication Clarity and Precisiono Develop skills in using unambiguous, respectful, and patient-centered language when discussing performance.o Avoid miscommunication that may negatively impact team morale.

Build Confidence in Giving and Receiving Feedbacko Help participants manage discomfort around difficult conversations.o Provide strategies to receive feedback with openness and use it for professional growth.

Promote Team-Based Performance Enhancemento Strengthen interprofessional communication to support collaborative care and shared goals.o Encourage team members to support each other through peer feedback and mentoring.

Address Emotional Intelligence in Feedbacko Help participants to recognize and manage emotional responses—both theirs and others’—when giving or receiving feedback.o Cultivate empathy and awareness of individual differences in feedback reception.

Align Feedback with Organizational and Clinical Goalso Ensure feedback practices support healthcare performance standards, patient safety, and service quality goals.o Use feedback as a tool to drive evidence-based practice and continual service improvement.

Tutor Team

Dr Calum Arthur

EC4H Lead Tutor

Dr Calum Arthur is an experienced psychological coach and performance psychologist, with extensive experience across high performing environments, including the Military, Olympic Sports and Health Sectors.  Calum currently works as a Senior Lecturer in Surgical Performance at the University of Edinburgh, contributing to cutting edge research in surgeon performance.