Conversations can feel out of control when strong emotions arise, learn to stay focused with compassion. These programmes help participants to gain insight and understanding about emotional expression, why they may experience strong emotions, as well as others.
The workshop is psycho educational as well as interactive. Led by experienced tutors.

Overview

Healthcare workers work in an emotionally charged setting. Patients and their families often experience strong emotions such as anger, distress, sadness, and shock. This highly interactive workshop will explore different strategies and skills to manage difficult conversations when someone is expressing strong emotions. Participants will work in a peer group to address emotionally charged situations from their own clinical practice, teaching and management roles.

Common strong emotions that may be explored on the workshop are:

• Fear and anxiety
• Sadness and grief
• Anger
• Resentment
• Shock
• Distress
• Frustration
• Denial
• Helplessness
• Regret
• Isolation or loneliness

Learning Outcomes

• Understand what causes strong emotions
• Understand different behaviour modes and how these impact emotions and behaviour
• Practice different techniques and strategies
• Observe and evaluation key communication skills

Pre-workshop Preparation

Workshop participants have found it useful to think about how they currently communicate and what situations are particularly challenging. As the workshop is based on participants’ own situations we will be asking what you would like to work on.

Please complete the pre-workshop evaluation as soon as possible as we use this information to plan the content of your workshop.

Tutor Team

Dr Jennifer Horne

EC4H Tutor

Jennifer is a Consultant Paeditrician working at the Royal Hospital for Children and Young People in Edinburgh.  She joined the EC4H team in February 2024.

Jennifer Pyper

EC4H Tutor

Jennifer Pyper completed her EC4H tutor training through the NES sponsored programme in 2010. Her clinical background is as a resuscitation officer in NHS Lothian with a special interest in paediatrics. She regularly contributes to all levels of communication courses and is keen to promote workshops raising awareness and facilitating discussions about Children and Young People’s Acute Deterioration Management (CYPADM). NMC number: 82E0229S