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Having Better Conversation in Difficult Situtions webinar

Tue 25 Aug 2026 1:00 PM - 2:30 PM BST Online, MS Teams

Having Better Conversation in Difficult Situtions webinar

Tue 25 Aug 2026 1:00 PM - 2:30 PM BST Online, MS Teams

This webinar is open to NHS Western Isles staff only

A free webinar for NHS Western Isles staff which helps support staff to have better conversations in difficult situtations.

This online session allows participants to watch a real time interactive demonstration led by EC4H tutors. Participants will have the opportunity throughout the demonstration to contribute suggestions and feedback to the tutor team via the chat box.

Webinar Overview

Scenario: To be confirmed 


Tutor Team

Joan McKay

EC4H Lead Tutor

Joan currently works as an Advanced Care Practitioner in Resuscitation and Clinical Risk within NHS Western Isles. She has been an adult trained nurse for 21yrs, more recently working in resuscitation. Joan has been an EC4H instructor since September 2021 and is the Lead Tutor for NHS Western Isles.

Donna Young

EC4H  Tutor

Donna is a cancer and palliative clinical nurse specialist in the Western isles. She has been involved in promoting the importance of effective communication in advanced care planning and also the education of student nurses. More recently she completed her tutor training with EC4H in March 2022.