FREQUENTLY ASKED QUESTIONS

What is A Design Film Festival?
A Design Film Festival is a film festival on design and its subcultures. DFF2019 will be the 8th edition of the festival in Singapore.

How do I collect my tickets?

It's simple. We'll send you a confirmation email after your order is complete. Check your spam folder if you don't receive it.

All you need to do is head to our Front of House counter during the festival days, and tell us the First Name indicated on your order. You will receive all the tickets you've booked. Your tickets will be ready for collection an hour before the first show that you are attending.

Remember, all screenings are free-seating only so come down early to get the best seats. We recommend collecting your tickets at least 30 minutes before showtime.

When's the latest I can buy tickets?
Online ticket sales close 12 hours before each screening. Any remaining tickets can be purchased at the door (cash only!) during the festival.

Why is there a booking fee?
There is a 7% booking fee, which covers the cost of online transaction fees. As such, there are no booking fees for tickets purchased at the door.

Do you have discounted tickets for bulk orders?
Yes, we do! Bulk discounts are available at:
- 20 tickets and above — 5% off
- 50 tickets and above — 10% off

Please contact us if you are purchasing 20 tickets or more.

Can I get an exchange or refund for my ticket(s)?
Yes. Exchanges and cancellations are accepted up to 48 hours before each screening starts. Exchanges are $2.50/ticket and will be processed within 1 working day from receipt of payment. Cancellations are $5/ticket; partial cancellations of an order will not be entertained. All refunds will be processed within 5 to 10 business days.

Oh no! The screening I want to attend is sold out.
Don't worry, you still stand a chance to attend your desired screening! Our Rush System functions as a stand-by line and forms 30 minutes before showtime. Empty seats will be counted approximately 10 minutes before the scheduled showtime, and Rush Tickets will be sold on a first-come, first-served basis to those in line.

Rush Tickets are priced the same as regular tickets, and are limited to two tickets/person.

Where will it be held?
It will be held in Singapore at Capitol Theatre from 12 - 27 October 2019.

Help, I have more questions!
You can reach us at +65 6440 7330 on Mondays to Fridays, 9.30am to 6.30pm. You can also email info@designfilmfestival.com, or message us on Instagram, Facebook or Twitter. We'll get back to you as soon as we can.

CONTACT
A Design Film Festival
18 Chiku Road Singapore 429430 
T: (65) 6440 7330 
E: info@designfilmfestival.com
W: www.designfilmfestival.com

SOCIAL MEDIA
#DFFSG2019 
@madebyanonymous