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Making First Contact with Family Members During Critical Times

Tue Dec 8, 2026 8:30 AM - Wed Dec 9, 2026 5:00 PM GMT Voco Southampton by IHG, Herbert Walker Ave, Southampton, SO15 1AG
Buy tickets

Making First Contact with Family Members During Critical Times

Tue Dec 8, 2026 8:30 AM - Wed Dec 9, 2026 5:00 PM GMT Voco Southampton by IHG, Herbert Walker Ave, Southampton, SO15 1AG
Buy tickets

Making First Contact with Family Members During Critical Times

Tue Dec 8, 2026 8:30 AM - Wed Dec 9, 2026 5:00 PM GMT Voco Southampton by IHG, Herbert Walker Ave, Southampton, SO15 1AG
Buy tickets

A workshop is presented by experienced responders across industries

The December meeting will feature multiple examples of lessons learned about how various companies have managed challenges in communications and coordination of joint efforts in responses. In addition to presentations from experienced responders, a preview of Advanced Human Services Response™ Training will be presented with information about certification programs now available for companies who wish to bring more Human Services Response™ Training into the workplace.

Featured speakers

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Carolyn V. Coarsey, Ph.D.
Owner, Higher Resources
Advanced Human Services Response™ Training

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Paul Blair
Rail Care Team Training Specialist
Lessons Learned from Recent Rail Accidents

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Jennifer L. Scotten
Special Advisor, Personnel Emergency Response, Equinor
Beyond the Immediate Response: Supporting People and Organisations After Tragedy

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Katrina Raynsford
Manager, Care Team & Incident Support, Carnival UK
Case Studies Involving Families and Death at Sea

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Ray Gonzalez
Sr. Manager, CareTeam/Family Assistance, Princess Cruises
Supporting People in the Aftermath of Suicide on Board

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Francesca Bellino
CareTeam Manager, Costa Crociere S.p.A.
Case Studies Involving Families and Death at Sea

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Goran Kliskic
Human, Executive Coach, Leadership Facilitator & Founder of Mind Yourself
Beyond Expertise: When There Is a Dark, Be the Light!

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Ana-Maria Dumitru
Vice President, Member Services and Support, Family Assistance Education and Research Foundation
FAERF Recent Responses

Rachel Moon

Rachel Moon
Senior Health, Safety and Wellbeing Leader, Air New Zealand
Working with local authorities in New Zealand

Liam Scopes

Liam Scopes
Senior Health, Safety and Wellbeing Leader, Air New Zealand
Working with local authorities in New Zealand

Additional speakers to be announced.

Read more about the event: faerf.org/event/

Registration

  • FAERF members: US$325 per person*
  • Non-members: US$400 per person

*Group registration: Three or more attendees registering together receive a US$25 discount per person (to receive discount code, please email: kristine.budaha@faerf.org

Cancellation policy: Cancellations made less than five days before the event are non-refundable.

Location

Voco Southampton by IHG, Herbert Walker Ave, Southampton, SO15 1AG