Conflict Resolution + Customer Service SHSM Certifications+ Online Bonus

Flashpoint Training is excited to welcome your students for a hands-on SHSM certification day focused on Conflict Resolution and Customer Service.

Available in English or French.

Students will build practical workplace skills through interactive activities, scenarios, discussions, and real-world examples. This session is designed to help students strengthen their communication, professionalism, problem-solving, and confidence when working with customers, clients, coworkers, and the public.

What’s Included?

• In-person Conflict Resolution Certification
• In-person Customer Service Certification
• Interactive workplace scenarios and group activities
• Practical communication and problem-solving strategies
• Certificate completion for SHSM documentation
• Optional online make-up option for students who miss the session
• Bonus Online certification of your choice

Your Schedule for the Day

9:15 AM | Arrival, Welcome and Introductions

9:30 AM | Begin Customer Service Certification

11:30 AM | Break for lunch

12:00 PM | Conflict Resolution Certification

 2:00 PM | End of Programming

Our Event Policies

👥 Student Numbers: Register your expected attendance. Student substitutions are welcome, but additional students require advance approval. 

⏰ Deadline for Changes: Attendance numbers can be adjusted up to 3 weeks before the event. After that event numbers are "locked-in" as the kids say.

💰 Payment: Payment for Events is due a min of 30 days before the Event or we will not hold your reservation

🚌 Scheduling: We’ll do our best to accommodate your bus schedule. Please let us know about any timing requirements as early as possible.

📅 Event Dates: Dates may change based on partner availability. Final details will be confirmed at least 1 month before your visit.

🌦️ Weather Closures: Events affected by weather or unexpected school closures will be rescheduled.

🙋 Supervision: Please provide the required number of staff/chaperones according to your school board’s guidelines.

💻 No-Shows: Absent students will be charged the full event fee but may access a complimentary online training session for the same certification.