Fobbing 2026 Santa's Grotto Experience

Saturday 5th December 2026 - Thursday 24th December 2026 (inclusive)

(Various sessions available throughout the month)

⭐ PLEASE NOTE: OUR SANTA'S GROTTO EXPERIENCE IS CHANGING FOR 2026 ⭐

Following extensive customer feedback, and after working closely with our on-site landlord, we've made the decision to revamp our Santa's Grotto Experience for 2026. Due to our unique location and space constraints, we've completely redesigned our family festive attraction to be more intimate — offering a smoother, more magical Christmas adventure for you and your little ones.

All your favourites remain — the Naughty Elf, Mrs Christmas, our resident Magic Elf and, of course, the Big Man himself — but we've rethought the journey from start to finish for a more streamlined quest to Lapland. And the best news? We've dropped our prices for 2026 — now just £14.95 per child, down from £27 last year!

Your Grotto Journey

We're so excited to announce the return of our famous Santa's Grotto and interactive Christmas Experience! Our elves have been working extra hard this year to bring you an even more magical experience for the whole family.

On arrival, your family group will be checked in by one of our super-friendly elves, who'll explain how your journey works. Marvel at our resident Magician, who leads the first part of the experience and keeps you entertained as you travel through our custom-built arena.

Watch out for the Naughty Elf! Back by popular demand, he'll do his best to distract and detain you — and convince your little ones that the Good List is not the place to be. Take heed of his advice as you journey onwards!

Next, your group will meet Mrs Christmas, where the children will have dedicated time to write their letters to Santa — before finally meeting Father Christmas himself. Every family gets individual time with Father Christmas, and there are plenty of opportunities to capture the perfect festive photo on your own camera. Then it's on to Santa's Sorting Office, where children collect their gifts — assuming they've made the Good List, of course!

New for this year: hop aboard Santa's sleigh alongside his singing reindeer for the perfect festive photo — now completely free of charge, snapped on your own phone or camera. Plus, get into the festive spirit with extra activities such as making reindeer food to take home.

Every paying child receives a gift from Santa for making it onto the Good List!

Your Ticket Includes

• Entry to Santa's Grotto
• Meet the Magic Elf
• Meet the Naughty Elf
• Meet Mrs Christmas and write a letter to Father Christmas
• Meet Father Christmas and receive a gift
• Photo opportunities at the sleigh with the singing reindeer, with Mrs Christmas, or of course with Father Christmas himself

Ticket Pricing — now lower than last year!

• Children: £14.95 per child (down from £27 in 2025!) — please note ALL children under 16 are chargeable
• Adults: one FREE adult place with every child ticket
• Additional adults: £5.00 each
• Babies (under 12 months): FREE with the purchase of at least 1 child ticket (no gift included with baby tickets)

A booking fee applies at checkout. All bookings are sealed with North Pole magic, making them non-refundable.

Booking Slots

Your chosen time slot has a 10-minute entry window, and the full experience lasts approximately 30 minutes from start to finish. Each child must be accompanied by at least one adult.

Please note: there is a maximum of 4 children per 15-minute slot. For groups with more than 4 children, please book adjoining time slots so your party can be accommodated together.

To ensure a smooth passage to the wonderland that awaits, please arrive 5 minutes before your booking slot.

Please note ALL children under-16 are chargeable.

Why do Babies in Arms Require a Ticket?

To ensure everyone has a safe, enjoyable and magical experience at our grotto, all children aged 16 and under (including babies in arms) require a valid child ticket.

We understand that many families assume babies in arms should enter free. However, from years of running grotto experiences, we’ve learned that babies in arms actually present some of our biggest operational challenges. 

These include:

Space & safety: Prams and buggies significantly impact space and our insurance requirements on site.

Time with Santa & Mrs Claus: Even the smallest visitors often need extra time and attention to achieve that special photo moment, which slows down the experience for everyone.

Flow of the grotto: Frequent stop–start moments can affect group timings and waiting times for other families.

Every paid child ticket includes a gift. While your baby may not use theirs immediately, it can be saved, gifted or passed on to another family member.

To keep the grotto safe, magical and fair for all families, we operate a “free adult space with every paid child ticket” system. This ensures that the experience is balanced and enjoyable for every visitor.

Therefore, babies in arms do require a child ticket.
We truly appreciate your understanding and support as we work to deliver the best possible Christmas experience for everyone.

Small Dog breeds can also visit, they must be friendly and clean and too much barking will lead to our four-legged guests being asked to leave. 

Tickets are non-refundable and non-transferable.

Please note our event is Cash Only.

Regarding Re-scheduling

We understand that family arrangements can sometimes change. However, if you book your tickets and later need to re-schedule to a different time or day, there will be a £10 admin charge per booking.

This rescheduling is subject to availability, so we encourage you to book carefully to avoid inconvenience.

Thank you for your understanding and very Merry Christmas from us all!