Dates: 18th July 2024, 14th October 2024

90-min online interactive training for HCPs with live/video role-plays performed by HCPs to demonstrate theory in practice.

When a family member is an inpatient in a hospital setting, it can be a challenging time for relatives who are concerned and want timely information on their loved one’s condition.

In this webinar, we will explore the challenges of updating relatives and the communication skills and models we can use to reduce their stress and worry

Learning Objectives:

• Create a purpose for phone consultations that increases confidence
• Know-how to create a thinking environment over the phone
• Understand how to communicate difficult and complex information 
• Apply a structure
• Evaluate the key communication skills for phone consultations 
• Strategies for managing emotions 

EACH TRAINING SESSION IS MADE BESPOKE FOR THE GROUP

We develop the role-play scenario based on the answers YOU GIVE when signing up for the training!

Suitable for:

All HCP's who have to update relatives either face to face or over the phone