Dates:  3rd Sep 2024 28th Feb 2025

90-min online interactive training for HCPs with live/video role-plays performed by HCPs to demonstrate theory in practice.

Patients, relatives, and colleagues express strong emotions!

The healthcare environment can often feel overwhelming, conversation can lead to upset, shock, and anger.

In this webinar, we will explore strategies and skills to communicate and care for people when they are expressing strong emotions.

Learning Objectives

• Understand what causes strong emotions
• Know how to stay out of flight fight mode
• Create a thinking environment
• Apply a Strategy
• Analyse & evaluate the key communication skills

Each training session is bespoke for the group

We develop the role-play scenario based on the answer YOU give when signing up for the training

Suitable for any HCP who would like to improve their confidence and communication skills in managing conversations where people are expressing strong emotions.