Dates: 4th Feb 2025 at 10:30

90-min online interactive training for HCPs with live/video role-plays performed by HCPs to demonstrate theory in practice.

We all have to have challenging conversations with our colleagues!

Often, we avoided these conversations or wait until we react.

Improving your skills and confidence in managing challenging conversations with colleagues will result in better working relationships, improvements in services, patient care, and job satisfaction.

Learning Objectives

• Create a clear agenda and purpose
• Know-how: to create a thinking environment
• Apply the three Ps to prepare
• Apply a structure
• Analyse & evaluate the key communication skills of assertiveness

Each training session is bespoke for the group

We develop the role-play scenario based on the answer YOU give when signing up for the training

Suitable for any HCP who would like to improve their communication with colleagues and overcome communication challenges such as improving service, poor performance, challenging behaviours & disagreement is opinions.