(In-Person) Level 2 ASB Case Management Principles

Whether you’re new to ASB management or aiming to elevate your practice to meet the latest standards, this course is tailored to your needs. Drawing from nearly two decades of experience and insights from thousands of ASB practitioners, our curriculum addresses the common challenges and misunderstandings that can impede progress of case management, impacting on satisfaction and performance.

It acts as the perfect induction for anyone new to ASB, a comprehensive refresh for more experienced officers looking to ensure their practice remains in line with current policy and best practice, or simply someone seeking a qualification to evidence existing knowledge.

The overall aim of the course is to equip officers with the knowledge required to confidently and quickly make decisions in ASB cases, leaving the programme with an accredited qualification and skills which can be immediately deployed.

The course is suitable for anyone who manages ASB cases, whether from Housing, Local Authority, Policing or beyond!

Course Content includes:

• The current national and local context of ASB and why it is so important to tackle it most effectively.
• Exploring some of the ‘golden threads’ of case management, including the importance of your ASB policy and procedure, partnership working, and case file recording.
• How to most effectively triage and assess an initial report, making important decisions such as whether it meets the definition of ASB, prioritisation based on risk and vulnerability, and identifying who should be the lead agency.
• How to conduct effective investigations, including interviewing the person making the report, identifying and undertaking wider investigations to find high-quality evidence and effectively interviewing the person alleged to be causing the harm.
• Creating effective action plans, managing expectations appropriately, and conducting victim risk assessments.
• How to take the most appropriate action, including applying the relevant standard of proof to ensure that the right decision is made about whether there is enough evidence to prove the incident has occurred, and deciding the most proportionate type of action based on the harm being caused and the needs of all parties.
• The steps to take post-action, ensuring a period of effective monitoring, and how to most effectively close a case.

The Qualification...

This course has been assured as a Level 2 course by Highfield, one of the UK’s top awarding bodies. This means that Highfield has approved the course content and delivery against a strict set of criteria. A level 2 course is judged to be around GCSE level (or equivalent).

LBL Skills are a leading training centre, delivering courses for the housing sector and beyond. The course content has been written by Green & Burton ASB Associates. LBL Skills are the accredited training centre and provide the internal verification for the course and the tutors, as well as administrating the award. When successfully passing the course, learners will receive a certificate evidencing their qualification.

To pass the course, learners undertake the following:

• Attendance at an in-person training day (consisting of 6-hours of learning time).
• A multiple-choice question assessment. This is undertaken in exam conditions at the end of the day and is based on content that has been covered in the session. The pass mark is 60%.

Please note: all learners are required to verify their ID at the start of the session. This is a stipulation of the awarding body. Please make sure to bring ID, such as a passport, driving licence or work badge/pass, with your name and photo displayed. 

Have 6 or more officers requiring this training? Contact us at training@greenandburtonasb.co.uk to discuss a course just for your organisation. 

This course is delivered in partnership with: