Service mapping training course - 5 hour, online
When:
Part 1: Tuesday 15 September 9:30am - 12:00pm
Part 2: Wednesday 16 September 9:30am - 12:00pm
Service mapping is a core skill in service design. This practical course goes beyond theory, giving you hands-on experience with mapping tools and the critical thinking required to design effective services.
In this course you will learn about:
Different types of service maps and when to use them
Step by step process of how to map
How to gather data for a map
Mapping tools and how to use them
Using maps to identify opportunities, waste, gaps and dependencies
User research with and for maps
Service maps as a collaboration and communication tool
Tips for making your maps look good
Benefits and disadvantages of maps
We will look at many examples of different maps including
user journey maps
service blueprints
service landscape mapping
stakeholder mapping
user needs
We encourage everyone to bring a map that you are working on, or one that you’ve used recently, so that we can look at a broad range of maps, focus on particular challenges and questions each person is facing and make the course relevant and applied to each person’s role.
This is a blog post about how to create a service map which reflects our approach to mapping.
This course is relevant for designers, researchers, product people, policy people, delivery people, BAs, data, developers and technologists - anyone working in digital products and services in Government.
We will take a learning-by-doing approach. There will be a bit of theory but mainly lots of interactive exercises and activities in small groups, with time for reflection and sharing.
Attendees will not need to prepare anything, and no prior knowledge is required. There will be a 15 min break in each session.
We have a few subsidised or free tickets available. If you’re Black, disabled, trans, First Nations, not university educated, or if you’re working in the climate space - get in touch ucdtrainingcourse@gmail.com
We have a template justification letter to attend, which you're welcome to use.
About the trainers
Ignacia
Ignacia is an independent design consultant, specialising in service design, research and design strategy.
She built and led design teams and is a skilled design trainer, mentor and facilitator. She’s helped teams and organisations design and deliver joined-up, equitable, inclusive, and accessible services.
Ignacia has spent the last 5 years at the Government Digital Service as a Lead Service Designer, where she worked on numerous high profile services - like GOV.UK's Brexit and Covid content and the GOV.UK Design System. Including the design of governance models, support systems and all the things that happen in the background to enable good services for users.
You can find Ignacia on bluesky or linkedin
Clara
Clara is an independent designer, researcher and trainer. She has been working in the industry for over 18 years and has done a lot of work in building capability through training and community-based education.
Clara worked at the Government Digital Service as a Lead Designer for 8 years. During this time she developed and ran 7 training courses at GDS for the cross-government community, training 1000s of civil servants.
She is determined to bring equity and justice into public sector digital transformation. She’s Australian, an immigrant, a part-time worker, a parent and a grieving daughter.
You can find Clara on bluesky or linkedin
Feedback from our training courses
"Clara and Ignacia were warm, engaging and knowledgeable facilitators. I cannot recommend the course highly enough!"
"Excellently delivered, engaging and good mix of theory and practice, working on fictional services and thinking about our own services."
"Loved the positivity of the teachers, and it's been great to have a wide range of people from different professions all sharing their passion for service design."
Sign ups
We need a minimum of 6 people to run this course. If we don’t reach this number we will refund your ticket, and we will let you know about a future date for the course.
Cancellation and refund policy
Course fees are non-refundable if cancelled less than 7 days before the course starts.
Please get in touch as soon as possible if you need to cancel your place on a course.
A 10% fee will apply if cancelled more than 7 days before course commencement to cover processing fees.
Get in touch
If you have a question or there is anything we can do to enable you to be able to fully participate in this course, contact ucdtrainingcourse@gmail.com