Introduction to service design in Government: remote training course (£600 inc VAT)

This is an introductory course into service design in Government. It's an 8 hour course - 4 x 2 hour sessions over 4 days. We will run it fully remote (online). 

Part 1: Tuesday 1 Nov 9:30 -11:30 am + 30 mins homework

Part 2: Wednesday 2 Nov 9:30 -11:30 am + 30 mins homework

Part 3: Thursday 3 Nov 9:30 -11:30 am

Part 4: Friday 4 Nov 9:30 -11:30 am

We have a few subsidised or free tickets available. If you’re Black, disabled, trans or not university educated - get in touch ucdtrainingcourse@gmail.com

What you’ll learn

• What is a service?

• What is service design?

• What are the benefits of service design?

• What does a service designer do?

• How does a service designer work with other roles?

By the end of the course you will be able to:

• Understand how a service designers’ focus differs from other members of the team

• Use a service design tool appropriately by researching, finding and applying the right tool for a problem

• Understand how a service designer would approach framing a problem

• Use a journey map to analyse a service

The training contains some theory and lots of interactive exercises and activities (individual, in pairs and in groups). You'll meet lots of people from many different roles and organisations in government. You do not need to prepare anything.

Who it’s for

This course is for anyone who wants to learn more about service design in the public sector in the UK. You might be working with a service designer, commissioning service design or considering service design as part of your own work. You could be working in or with a central government department, local government, NHS, Parliament, arms-length body or regulator.

This course will help you:

• Understand what service design is

• Talk about service design

• Understand how service design applies to your work

• Take a user-centred and service approach to your work

This course is not for people who are already service designers, and it will not make you a service designer.

You must be able to attend all 4 parts of the course, including homework.

Breastfeeding or chestfeeding in the course is welcome, and Clara is likely to be breastfeeding during the course.

About the trainers

Ignacia

Ignacia is an independent design consultant, specialising in service design, research and design strategy.

She built and led design teams and is a skilled design trainer, mentor and facilitator. She’s helped teams and organisations design and deliver joined-up, equitable, inclusive, and accessible services.

Ignacia has spent the last 5 years at the Government Digital Service as a Lead Service Designer, where she worked on numerous high profile services - like GOV.UK's Brexit and Covid content and the GOV.UK Design System. Including the design of governance models, support systems and all the things that happen in the background to enable good services for users.

You can find Ignacia on twitter

Clara

Clara is an independent designer, researcher and trainer. She has been working in the industry for over 17 years and has done a lot of work in building capability through training and community-based education. 

Clara worked at the Government Digital Service as a Lead Designer for 8 years. During this time she developed and ran 7 training courses at GDS for the cross-government community, training 1000s of civil servants.

She is determined to bring equity and justice into public sector digital transformation. She’s Australian, an immigrant, a part-time worker and a parent.

You can find Clara on twitter

Tickets

Tickets are discounted if you book 3 or more - £450 + VAT each, chose a group booking ticket type.

We can take payment by purchase order & invoice for an extra fee, get in touch with us at ucdtrainingcourse@gmail.com to pay this way.

We have a template justification to attend letter which you're welcome to use.  

Get in touch

If you have a question or there is anything we can do to enable you to be able to fully participate in this course, contact ucdtrainingcourse@gmail.com

Sign ups

We need a minimum of 6 people to run this course. If we don’t reach this number we will refund your ticket, and we will let you know about a future date for the course.