This workshop is part of the Empowered Teams Workshop Series facilitated by Sue Jones, Director for Social Care, IHSCM. 

This session will use role-play scenarios that focus on equipping your team with the skills and strategies needed to handle sensitive and challenging discussions effectively:

1 . Confident Critical Conversations: Why these conversations are crucial in health and social care, including their impact on service user outcomes and team dynamics.

2. Techniques for Effective Communication: Learn techniques such as active listening, empathy, and clarity to ensure that conversations are productive and respectful.

3. Managing Emotions: Learn how to manage and navigate emotions, both yours and those of others, especially during high-stress conversations.

4. Building Trust and Rapport: Strategies for building trust and rapport with family members and healthcare professionals to facilitate open and honest communication.

5. Conflict Resolution: Techniques for resolving conflicts that may arise during these conversations, ensuring that all parties feel heard and respected.

By the end of this session, your team will be better prepared to engage in critical conversations with confidence and compassion, ultimately improving the quality of care and support provided

All Workshops in this series:

How to communicate effectively 14th November 2024

How can teams be supported to have critical conversations 3rd December 2024

How to support staff development 16th January 2025

How to empower teams to be inclusive 25th February 2025

(download and share brochure)

“Enhance your leadership skills, foster team collaboration, and empower your team to deliver exceptional care.”

Join us to transform your leadership approach and improve communication with your team. 

Don’t miss this opportunity to lead with confidence and inspire excellence!



IHSCM Members can attain High Performance Leadership Framework points towards their continued personal development, by attending individual sessions during this event. https://ihm.org.uk/hpl-dashboard/

This event is FREE for IHSCM members*. For those who are not yet members of the IHSCM Tickets are £12.00 (incl. VAT) per workshop.

If you belong to one of the following organisations you may be entitled to free IHSCM membership; please email us at events@ihm.org.uk from your work email advising who you work for and which of the following you belong to, for further details:

Care Associations:
Berkshire Care Association
Bradford Care Association
Care & Support West
Devon Integrated Social Care Alliance
East Midlands Care Association
Gloucester Care Providers Association
Hampshire Care Association
Havering Care Association
Kirklees Care Association
Lancashire and South Cumbria Integrated Care Board (ICB)
Lincoln Care Association
Norfolk Care Association Ltd
Nottingham Care Association
Oxfordshire Association of Care Providers (OACP)
Suffolk Care Association Ltd
West Midlands Care Association
Yorkshire Care Alliance

NHS Trusts:
Guy's and St Thomas'​ NHS Foundation Trust
Kettering General Hospital NHS Foundation Trust
Mersey and West Lancashire Teaching Hospitals NHS Trust
Royal Wolverhampton Hospitals NHS Trust
Royal Brompton and Harefield hospitals
University Hospitals of Leicester NHS Trust
University Hospitals of Northamptonshire NHS Group
Walsall Healthcare NHS Trust

Other (please note some universities only offer membership to students on certain courses):
Arden University
Family Nursing & Home Care, Jersey
NHS Graduate Management Training Scheme (GMTS)
NHS Education for Scotland
Health Education Improvement Wales
Premier Community
RAF Medical services
South Fulham PCN
Staffordshire University
St Martins Care
TuVida
Trivallis
University of South Wales
University of Wales Trinity Saint David (London Campus)
Williams Medical

*Please note you will need to enter your IHSCM membership number to qualify for a free ticket. You can find your membership number by:

- logging into your IHSCM account

- clicking on the 'Members' tab and choosing 'My Account' from the drop down list

- click the blue 'view and update you member profile' button

- your IHM number will be at the top of the page under personal details

Should you experience any issues please email us at events@ihm.org.uk