Service Level Expectations & Right Sizing

What's an SLE and what can we use it for? What's Right-Sizing? How to use SLE's for "estimation".

When work arrives unpredictably, teams struggle to promise when something will be done and how big it should be. In this session you’ll learn two complementary levers—Service Level Expectations (SLEs) and Right-Sizing—that turn fuzzy commitments into clear, data-driven conversations.