Care Navigation

Empower Your Team to Make Every Patient Contact Count
At the heart of exceptional primary care lies the simple belief: every patient deserves to be truly heard and guided toward the support that will make the greatest difference to their wellbeing.
In today’s busy GP practices, reception and frontline teams play a pivotal role. Understanding the importance of care navigation matters: from improving patient experience, reducing pressure on clinicians, and ensuring people reach the right service first time—your team become confident, proactive partners in delivering high‑quality care.

Our online training programme is designed to turn that purpose into practice. Join us for this online training programme which covers the principles of care navigation and practical application so you can put your skills into practice

What the Programme Delivers

Through a blend of practical tools, real‑world scenarios, and person‑centred communication techniques, participants will learn to:

• Use a person‑centred approach to engage patients with confidence and empathy
• Apply the principles of “What matters to you” to understand patient priorities and guide conversations effectively
• Develop coaching skills that empower patients to explore their needs and options
• Build knowledge, skill, and confidence in conducting care navigation conversations
• Understand and support shared decision‑making, ensuring patients feel informed, involved, and respected

Care Navigation is about creating smoother patient journeys, reducing unnecessary appointments, and strengthening the relationship between patients and primary care teams.

Tickets for this 3 hour programme are £99 including all learning materials or contact us for more information on groups bookings

Lotus Training deliver a range of courses to managers and healthcare professionals. We specialise in providing you and your team with the skills and knowledge to make a difference in the workplace. You will learn from experts and join in practical activities in a supportive environment designed to be interactive and engaging filled with the latest industry knowledge and skills.